VP BPO Sales
About the role
MCI is seeking an experienced and results-driven VP BPO Sales to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients.
Responsibilities
Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO.
Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs.
Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships.
Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value.
Monitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space.
Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives.
Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance.
Work closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements.
Manage the sales budget, ensuring optimal resource allocation and ROI.
Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership.
Qualifications
Bachelor’s degree in Business, Marketing, or related field; MBA preferred
10+ years of progressive sales experience, with at least 5 years in the BPO industry
Proven success in selling complex outsourcing solutions to enterprise clients
Track record of exceeding revenue targets in competitive environments
Expertise in long sales cycles, high-value contract negotiation, and consultative selling
Exceptional leadership, team-building, and strategic planning skills
Strong communication, presentation, and relationship-building abilities
Proficiency in CRM systems and sales analytics tools
Deep understanding of BPO operations, market dynamics, and client needs
Willingness to travel extensively for client meetings and industry events
Benefits
Compensation details and benefits are competitive and designed to support and reward our team members. MCI offers a variety of benefits and incentives to support and reward our team members, including:
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code
Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Conditions of Employment
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening.
- Job offers are contingent on drug screening results.
- Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
About Mci (parent Company)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.