VP BPO Sales

MCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers leverage advanced technologies to enhance customer journeys, drive scalability, and reduce costs, powered by both on-site and remote agents.

About the role

We are seeking an experienced and results-driven VP BPO Sales to lead our sales strategy and drive business growth across the BPO sector. This executive role is pivotal in expanding our market presence, building strategic partnerships, and delivering tailored outsourcing solutions to enterprise clients. As VP of BPO Sales, you will shape the company’s growth trajectory, lead a high-performing team, and make a lasting impact in a dynamic and competitive industry.

Responsibilities

• Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO.
• Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs.
• Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships.
• Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value.
• Monitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space.
• Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives.
• Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance.
• Work closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements.
• Manage the sales budget, ensuring optimal resource allocation and ROI.
• Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership.

Requirements

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• 10+ years of progressive sales experience, with at least 5 years in the BPO industry.
• Proven success in selling complex outsourcing solutions to enterprise clients.
• Track record of exceeding revenue targets in competitive environments.
• Expertise in long sales cycles, high-value contract negotiation, and consultative selling.
• Exceptional leadership, team-building, and strategic planning skills.
• Strong communication, presentation, and relationship-building abilities.
• Proficiency in CRM systems and sales analytics tools.
• Deep understanding of BPO operations, market dynamics, and client needs.
• Willingness to travel extensively for client meetings and industry events.
• Ability to foster a culture of innovation, accountability, and continuous improvement.

About MCI

MCI helps customers address CX and DX challenges by creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. We assist companies with business process outsourcing, staff augmentation, contact center services, and IT services, providing hosting, software, staff, and specialized services.

In 2019, MCI was named Iowa’s Fastest Growing Company and ranked 452nd on Inc. Magazine’s list of the fastest-growing private companies in the USA. MCI’s subsidiaries have appeared on Inc. Magazine’s list 15 times. With ten service delivery facilities across the U.S., Canada, South Africa, and the Philippines, MCI drives modernization through digitalization, ensuring clients achieve more with less.

MCI is the holding company for a diverse lineup of tech-enabled business services operating companies, including Automated Contact Center Solutions (ACCS), customer contact management, IT Services, temporary and administrative professional staffing, Business Process Management (BPM), Business Process Outsourcing (BPO), claims processing, collections, Customer Experience Provider (CXP), digital experience solutions, account receivables management, application software development, managed services, and technology services. MCI employs 10,000+ individuals and serves 150+ diverse North American client partners through brands like MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a Level II background and/or security investigation with fingerprinting (job offers contingent on results).
• Must be willing to submit to drug screening (job offers contingent on results).

Benefits

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes, including electronics, dream vacations, and cars.
• Health Benefits: Full-time employees eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC medical plans after 30 days (options vary by location).
• Retirement Savings: Programs available where applicable.
• Disability Insurance: Short-term disability coverage available.
• Life Insurance: Access to life insurance options.
• Supplemental Insurance: Accident and critical illness insurance available.
• Career Growth: Focus on internal promotions with significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Team-oriented culture fostering collaboration and engagement.
• Casual Dress Code: Comfortable work attire.

Compensation and benefits packages are competitive and designed to grow with you over time. Starting compensation is based on experience. Specific benefits and incentives may vary by geography.

Physical Requirements

This role operates in a professional office environment. The employee will primarily be sedentary, sitting/standing for long periods while using a computer and telephone headset. Regular use of office equipment such as computers, phones, copiers, and printers is required. Occasional movement around the office may be necessary to accomplish tasks, including reaching, lifting, or moving objects up to 40 pounds.