VP BPO Sales

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers leverage both on-site and remote agents with advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

As VP of BPO Sales, you will lead our sales strategy, expand market presence, build strategic partnerships, and deliver tailored outsourcing solutions to enterprise clients. This executive role is pivotal in shaping the company’s growth trajectory, leading a high-performing team, and making a lasting impact in a dynamic and competitive industry.

Responsibilities

• Develop and execute a comprehensive sales strategy to achieve aggressive growth targets and position the company as a market leader in BPO.
• Identify and pursue new business opportunities across industries, focusing on enterprise-level clients with complex outsourcing needs.
• Build and maintain trusted relationships with C-suite executives and key decision-makers to foster long-term partnerships.
• Collaborate with internal teams to design and present customized BPO solutions that deliver measurable business value.
• Monitor emerging trends and identify new service opportunities to expand the company’s footprint in the BPO space.
• Recruit, mentor, and lead a high-performing sales team aligned with strategic goals and growth initiatives.
• Define and track KPIs to measure sales effectiveness, pipeline health, and revenue performance.
• Work closely with delivery, operations, and marketing teams to ensure seamless execution of client engagements.
• Manage the sales budget, ensuring optimal resource allocation and ROI.
• Represent the company at major industry events, conferences, and forums to enhance brand visibility and thought leadership.

Requirements

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• 10+ years of progressive sales experience, with at least 5 years in the BPO industry.
• Proven success in selling complex outsourcing solutions to enterprise clients.
• Track record of exceeding revenue targets in competitive environments.
• Expertise in long sales cycles, high-value contract negotiation, and consultative selling.
• Exceptional leadership, team-building, and strategic planning skills.
• Strong communication, presentation, and relationship-building abilities.
• Proficiency in CRM systems and sales analytics tools.
• Deep understanding of BPO operations, market dynamics, and client needs.
• Willingness to travel extensively for client meetings and industry events.
• Ability to foster a culture of innovation, accountability, and continuous improvement.

Benefits

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes (e.g., electronics, dream vacations, cars).
• Health Benefits: Full-time employees eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC medical plans after 30 days (varies by location).
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage available.
• Life Insurance: Access life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Focus on internal promotions with significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Work Environment: Team-oriented culture with a casual dress code.

Benefits and incentives may vary by geography, but MCI is committed to rewarding effort, providing growth opportunities, and creating a supportive environment.

Physical Requirements

This role operates in a professional office environment. Duties include:

• Largely sedentary work, sitting/standing for long periods while using a computer and telephone headset.
• Regular operation of office equipment (phone, copier, printer).
• Occasional movement around the office to accomplish tasks, including reaching, lifting, or moving objects up to 40 pounds.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Willingness to submit to a LEVEL II background and/or security investigation with fingerprinting (contingent on job offer).
• Willingness to submit to drug screening (contingent on job offer).
• Reasonable accommodations available for qualified applicants or employees with disabilities under the ADA.

About MCI

MCI is a holding company for tech-enabled business services, specializing in Customer Experience (CX), Business Process Outsourcing (BPO), and digital transformation solutions. With 10,000+ employees and 150+ North American client partners, MCI operates across subsidiaries including MCI BPO, MarketForce, GravisApps, OnBrand24, and Vinculum. The company has been recognized as Iowa’s Fastest Growing Company and has appeared on Inc. Magazine’s Fastest-Growing Companies list 15 times. MCI’s service delivery spans facilities in the USA, Canada, South Africa, and the Philippines.