VP B2B Virtual Channel Sales

Job Summary

The VP of Virtual Channel Sales will oversee the inbound, outbound, e-commerce, and retention sales channels for Optimum Business Services. This role reports to the EVP, President of Business Services and is responsible for achieving both gross add and ROI targets, while fostering a best-in-class customer and employee experience.

Responsibilities

• Review and evolve the current sales channels strategy, refine the roadmap, and articulate the strategy for enhancing the business sales channels to both employees and customers.
• Create and execute on positioning strategy of contact centers within the business, collaborating with business planning, marketing, product, and digital to deliver plan tactics and performance.
• Build a coaching culture and lead the creation of effective sales commission plans that are designed to maximize company growth and reward/recognize and retain top performers.
• Operate as strategic yet hands-on, adaptive leader who can reinvent the way things have been done before.
• Collaborate with marketing on channel specific go-to-market strategies that manage target customer segments most effectively for this sales channel.
• Establish roadmap initiatives to establish net-new customers and develop anti-churn strategies.
• Create best practices and processes with current and future customers and create a positive customer experience in partnership with the business implementation team.
• Regularly assess and maintain a market focus, understanding the competition.
• Travel required to Optimum field across 21 states while operating out of Altice USA Headquarters in Long Island City, NY.

Qualifications

• Ecomm mechanics and sales channel BA required/MA or MBA preferred.
• Minimum of 10+ years in sales contact center/virtual sales channel leadership within the telecommunications industry with a proven track record of consistent delivery against business plans and targets.
• Proven ability to collaborate across technology, operations, and marketing teams to optimize and expand product offerings and solutions while driving growth and delivering of customer promise.
• Robust understanding of business/consumer behavior.
• P&L leadership and mindset with a strong track record of growth and turnaround experience.
• Proven experience building a winning sales culture across all levels, creating a culture of data-driven decision-making, action, and delivery.
• Experience managing across a diverse and highly distributed footprint.
• Proven executive presence, strategic capabilities, effective collaborator, and superior influencing skills.
• Demonstrated experience developing and providing sound, data-driven guidance and decisions to senior business leadership on sales strategies and performance.

Benefits

The starting pay rate/range at time of hire for this position in the posted location is $178,500.00 - $255,000.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.