VP, Application Reliability & Operations Engineering

Become a part of our caring community.

About the role

The Vice President, Application Reliability & Operations Engineering is a senior strategic and operational leader responsible for ensuring that the corporation’s technology systems operate reliably, securely, and as intended. This role is critical to establishing a new level of technical capability in areas where service performance has historically presented challenges, including artificial intelligence. The VP is accountable for ensuring that health checks are performed daily on all systems of strategic importance and for overseeing the enterprise change control process, which encompasses thousands of changes each week. This role advises the CIO, COO, and senior vice presidents on strategies to optimize technology platforms and services, drives automation across the technology organization, and delivers significant labor efficiencies through the automation of servers and other core technologies. The VP is responsible for reporting on and continuously improving service levels across the enterprise and leads highly technical engineers operating under the Service Reliability Engineering (SRE) model. The role also carries accountability for managing and leading responses to major incidents that may impact the organization.

Responsibilities

• Build and lead a team that designs and implements automated mechanisms to perform daily operational health checks across enterprise systems.
• Support the Stars initiative by ensuring consistently reliable, high-quality, and resilient technology operations.
• Prioritize and govern technology changes, ensuring execution during periods of minimal business disruption and without conflict across initiatives, including close collaboration with business partners and technology leaders.
• Develop and execute a strategy to improve service levels and the effectiveness of service communications, supporting the organization’s goal of becoming a metrics-driven enterprise.
• Recruit, develop, and lead a team of highly skilled engineers who are innovative problem-solvers and experienced across a broad range of technologies.
• Serve as a clear, confident, and effective communicator, particularly during periods of elevated risk or crisis, given responsibility for enterprise incident response.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field; Master’s degree preferred.
• 12+ years of progressive experience in technology leadership roles, including technology strategy, enterprise architecture, or service management.
• Demonstrated expertise in technology lifecycle management, product management, and metrics- or OKR-based performance reporting.
• Proven ability to lead large-scale transformation initiatives and engage effectively with executive stakeholders.
• Excellent organizational, analytical, interpersonal, and presentation skills, with a strong executive presence.

Location

Must reside in one of the following locations as this will be on-site 2-3 days a week in one of our key markets: Louisville, KY, Washington, D.C., Dallas, TX, Fort Lauderdale, FL, Boston, MA.

Schedule

Scheduled weekly hours: 40.

About Us

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.