VP, AI Services

Responsibilities

• AI Services Practice Leadership
• Serve as the executive-level AI advisor to key clients
• Define pricing models, packaging, and go-to-market strategy for AI-enabled ITSM services
• Oversee the architecture and delivery of ServiceNow AI solutions
• Manage and deepen relationships with ServiceNow and complementary AI vendors
• Represent the company at industry events and conferences

Qualifications and Job Requirements

• Bachelor’s degree
• 10+ years of IT services experience, including 5 years in a senior leadership role
• Proven track record of building or scaling an ITSM or AI-focused practice within an MSP or professional services organization
• Hands-on expertise with ServiceNow, including ITSM Pro, ITOM, Virtual Agent, or Now Assist
• Deep, applied knowledge of ITIL v4 frameworks; ITIL Managing Professional or Strategic Leader certification preferred
• Demonstrated experience applying AI, automation, or ML within ITSM or IT Operations environments for enterprise clients
• Experience engaging and influencing C-suite stakeholders, including presenting investment cases and managing executive relationships
• P&L management experience with accountability for practice revenue, margin, and utilization targets
• Outstanding written and verbal communication skills
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and diverse contacts