Voucher Specialist

About the role

The Vancouver Housing Authority (VHA) is seeking a Voucher Specialist to support their housing programs. Key responsibilities include processing applications, maintaining tenant files, communicating with tenants and landlords, managing waitlists, and assisting with reasonable accommodation requests.

Responsibilities

• Process applications, eligibility verifications, and tenant recertifications.
• Maintain tenant files and ensure compliance with VHA and HUD standards.
• Communicate with tenants, landlords, and applicants to provide support and answer questions.
• Manage waitlists, monitor occupancy data, and process rent increases and lease renewals.
• Aid in reasonable accommodation requests and maintain accurate records.

Qualifications

• High school diploma, plus some higher-level education or vocational training specializing in office skills and/or housing-related subjects required.
• At least 2 years of directly related experience or equivalent required.
• One year of customer service experience or clerical-related experience required.
• Demonstrated computer skills necessary to effectively complete duties.
• AA preferred.

Benefits

• Full-time, non-exempt, OPEIU Local #11 represented position working in-person/on-site 40 hours per week, Monday - Friday.
• Eligibility to enroll in medical, dental, vision, life insurance, and disability insurance.
• Up to 26 days of accrued paid time off annually in the first year (13 vacation/13 sick days), and 12 paid holidays.
• This position is required to participate in Washington PERS (Public Employee Retirement Services), which includes a 5.58% employer contribution.

Pay

• Starting salary range: $21.38 - $22.45 per hour, with a full salary range of $21.38 - $29.93 per hour.

Schedule

• Full-time, in-person/on-site 40 hours per week, Monday - Friday.