Volunteer Services Manager, Patient and Family Advisory Councils

About the role

The Volunteer Services Manager, Patient and Family Advisory Councils is responsible for overseeing the recruitment, training, and coordination of volunteers to support the organization's programs and events. This role involves developing strategies to enhance volunteer engagement and ensuring that volunteer activities align with organizational goals.

Responsibilities

• Develop and implement strategies to recruit volunteers from diverse backgrounds.
• Conduct interviews and orientation sessions to ensure volunteers are well-prepared for their roles.
• Schedule and assign volunteers to various projects and events, ensuring optimal coverage and support.
• Maintain accurate records of volunteer hours and activities.
• Organize training programs to enhance volunteer skills and knowledge.
• Provide ongoing support and feedback to volunteers to foster growth and engagement.
• Cultivate strong relationships with volunteers, staff, and community partners to enhance collaboration.
• Address volunteer concerns and resolve conflicts in a timely and professional manner.
• Plan and coordinate volunteer involvement in organizational events and initiatives.
• Ensure all logistical aspects of volunteer participation are managed efficiently.
• Lead efforts to ensure volunteer activities adhere to legal and organizational standards, conducting regular audits and risk assessments.
• Collaborate with the volunteer services team to develop and implement strategies for program enhancement.

Requirements

• Bachelor’s degree required.
• Masters degree preferred.
• 3 years of relevant experience required, of which 1 year experience in supervising volunteers or interns required.
• Volunteer experience preferred.

Qualifications

• Ability to develop and implement effective volunteer recruitment and scheduling plans.
• Proficiency in managing multiple projects and deadlines simultaneously.
• Strong verbal and written communication skills for engaging with volunteers, staff, and community partners.
• Skills in designing and delivering training programs to enhance volunteer skills and knowledge.
• Ability to provide constructive feedback and support to volunteers.
• Proficiency in using volunteer management software to track volunteer activities and generate reports.
• Ability to analyze data to assess program effectiveness and identify areas for improvement.
• Ability to address and resolve volunteer-related issues and conflicts in a timely and professional manner.
• Resourcefulness in finding solutions to operational challenges.
• Understanding of organizational policies and legal requirements related to volunteer activities.
• Ability to ensure volunteer programs adhere to compliance standards.
• Ability to work collaboratively with other departments to align volunteer activities with organizational goals.
• Skills in fostering a positive and inclusive team environment.

Supervisory Responsibilities

Supervise volunteers and interns.

Patient Contact

Yes

Pay

$71,500.00 - $78,800.00 per year

Schedule

Hybrid: 2-3 days onsite/week