Volunteer Programs and Communications Coordinator (Management Analyst II)

About the role

Under the general supervision of the Management Analyst III (Office of the Volunteer Liaison) assigned to the Office of the Fire Chief, this position independently performs professional-level program management, analysis, communications, recruitment, training coordination, and administrative work supporting the Fairfax County Fire and Rescue Department's volunteer system and departmental initiatives.

The position serves as the operational program coordinator supporting the department's twelve affiliated Volunteer Fire Departments (VFDs) and assists the Management Analyst III with the implementation of strategic priorities, policies, programs, and initiatives affecting volunteer personnel and organizations.

Assigned functional areas include program coordination, program analysis, public information resource management, outreach, communications, volunteer program management, volunteer recruitment/training, and data management.

Responsibilities

• Coordinates the department's volunteer recruitment and onboarding program, including applicant processing, background investigation coordination, fingerprinting, personnel records management, system access, and communication with volunteer leadership and departmental stakeholders.
• Develops and implements outreach strategies designed to increase awareness of volunteer opportunities, improve recruitment and applicant engagement, and support the long-term sustainability of the volunteer system.
• Serves as a communications and public information resource for the Office of the Volunteer Liaison. Develops and coordinates informational materials, recruitment campaigns, digital content, presentations, public messaging, and internal communications promoting volunteer programs, accomplishments, training opportunities, community engagement activities, and departmental initiatives.
• Coordinates with the department's Public Information Office and other stakeholders to ensure communications are accurate, timely, consistent, and aligned with departmental communication standards.
• Works collaboratively with the Fire and Rescue Academy MAIII (Volunteer Training), volunteer training leadership, operational bureaus, and other subject matter experts to identify training needs, communicate training opportunities, assist with coordinating program delivery, maintain training information, and support initiatives designed to improve volunteer readiness, professional development, and organizational effectiveness.
• Performs program analysis, research, data management, process improvement, and performance measurement activities supporting volunteer programs and departmental initiatives.
• Develops reports, presentations, dashboards, correspondence, and briefing materials for the Management Analyst III, Assistant Chief of the Office of the Fire Chief, Fire Chief, Volunteer Fire Commission, department leadership, and other stakeholders.
• Assists with the administration of the Community Emergency Response Team (CERT) program and other community preparedness, volunteer engagement, recruitment, training, communications, and special projects assigned to the Office of the Volunteer Liaison.
• Performs a wide range of professional work in multiple administration functions including analysis and project management.
• May supervise administrative and paraprofessional staff.
• Performs technical and professional work related to monitoring and reporting on departmental business processes, activities, and outcomes.
• Plans, develops, and implements comprehensive communication and education plans on programs and services for both county agencies and community organizations.
• Assists with developing and conducting special studies and research initiatives by designing survey instruments, gathering data, developing data analysis tools, conducting statistical analyses, and initiating literature reviews.
• Conducts analysis and reporting of quantitative and qualitative data to track and monitor various business process indicators.
• Serves as the point-person and liaison within the department and with central county departments regarding a designated program and functional areas of responsibility.
• Prepares reports and presentations of analysis and findings.

Requirements

• Any combination of education, experience, and training equivalent to graduation from an accredited four-year college or university with a bachelor's degree in a field related to the assigned functional area, plus two years of professional work experience within the functional area.
• Valid driver's license.
• Successful completion of a criminal background check, credit check, sanctions screening, and driving record check.

Qualifications

• Knowledge of the mission, goals, and objectives of the organizational unit, program, or activities to which assigned.
• Knowledge of the principles, practices, and techniques relating to various functional areas of business operation (e.g., personnel, budgeting and financial management, contract administration, and management).
• Knowledge of the principles, practices, and techniques governing management, organization, operations, and programmatic services.
• Ability to identify and describe a range of possible solutions for solving business problems.
• Ability to apply research methods to design studies and assessments, and statistical analysis techniques to identify patterns and trends in data.
• Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze, and present data.
• Ability to train, lead, and/or supervise paraprofessional staff.

Preferred Qualifications

• Volunteer/Career Fire and/or EMS experience.
• Prior public safety/public sector volunteer management experience.
• Experience coordinating volunteer recruitment efforts.
• Experience developing and implementing outreach strategies.
• Experience developing and coordinating informational materials, recruitment campaigns, digital content, presentations, public messaging, and internal communication.

Physical Requirements

• Ability to fully participate as a civilian member of an emergency response organization.
• Able to lift 25 pounds.
• Able to operate computer and electronic equipment.
• Frequently communicates and must be able to exchange accurate information with others verbally (in person or by telephone) and in writing.
• All duties may be performed with or without reasonable accommodations.