Volunteer Operations Manager (Volunteer Utilization, Coordination & Lifecycle Management) – Volunteer Leadership Role

The Donovan’s Venom

Remote | Operations | Volunteer Management Role

About the role

The Donovan’s Venom runs on volunteers. More people. More roles. More capacity. But without structure—volunteers become underutilized. We are seeking a Volunteer Operations Manager to ensure volunteers are effectively onboarded, assigned, supported, and retained across the organization.

Responsibilities

• Match volunteers to roles based on: skills, availability, and organizational needs
• Ensure volunteers are actively contributing
• Support the full volunteer lifecycle: onboarding, active engagement, transitions/offboarding
• Identify volunteer needs across teams and ensure proper coverage and support
• Work with HR, programs, and operations to integrate volunteers into teams
• Maintain clear communication with volunteers and teams, ensuring expectations are understood
• Monitor volunteer engagement levels and identify and address drop-off or disengagement
• Improve retention through structure and communication
• Track volunteer assignments, activity, and utilization
• Build and improve processes for volunteer placement, tracking, and engagement
• Identify gaps in volunteer coverage or utilization and reassign or adjust as needed
• Support continuous improvement in how volunteers are used across the organization

Requirements

• 3–5 years of experience in operations, volunteer management, workforce coordination
• Strong organizational and communication skills
• Experience managing multiple workflows or people

Qualifications

• Experience in nonprofit or volunteer-based organizations preferred
• Familiarity with tracking or workforce tools preferred

Benefits

Flexible schedule (aligned to volunteer and operational needs)

Participation in coordination meetings required

Full remote

Skills

Thinking in people, systems, and utilization

Highly organized and detail-oriented

Ability to manage multiple moving parts

Strong communication and coordination skills

Ready to contribute in a fast-moving, cross-functional environment

Pay

Not specified

Schedule

Not specified

Benefits

Flexible schedule (aligned to volunteer and operational needs)

Participation in coordination meetings required

Full remote

Application Requirements

• You must be able to start within 14 days
• You must complete the full application
• You must be ready to contribute immediately

Important Disclaimer

This is a volunteer management role. We are onboarding individuals who are ready to contribute immediately. Please only apply if you are prepared to begin within the next 14 days.

Location

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