VOLUNTEER MOUNTAIN HOST

About the role

Provides a warm welcome and serves as a helpful source of information to Bolton Valley’s guests, ultimately leading to extraordinary customer service and a positive guest experience.

Responsibilities

• Greets arriving and departing guests in the traffic circle and in the base lodge, assisting with unloading gear and ensuring a smooth flow of arriving traffic
• Answers guest questions and concerns, directing them to the right location
• Assists front facing departments in diverse areas to best help customer flow
• Performs other customer service-oriented tasks as assigned
• On snow tasks (lift riding with kids 5 & under, trail checks, quick mountain tours, and on hill trash removal) once on snow training course is completed
• Provides mountain information, assists guests while skiing or snowboarding, and engages guests in conversation during lift rides
• Assists with special events as needed
• Assists Ski & Ride with helping youth in programs ride the lift
• Provides support with parking & traffic management

Qualifications

No prior experience is necessary. Previous customer service experience is a bonus.

Customer Service Expectations: This volunteer position involves almost constant direct customer contact in all aspects of the job. Employee is expected to be friendly, courteous, and professional in accordance with Bolton’s commitment to providing superior customer service.

Skills

An outgoing personality and a desire to help people are the most important characteristics for a mountain host.

Requirements

Physical and Mental Demands: Mountain Hosts will be exposed to cold, wind, snow, rain and other winter weather conditions. They stand and walk on surfaces that may be slippery from snow and/or ice coverage. Involves prolonged periods of standing for most assigned tasks. Mental demands include stress from dealing with fast-paced environment, occasionally difficult and/or upset customers, and quickly jumping from one situation to the next.

Work Environment: Primarily outside, both in the traffic circle and on-mountain (skiing, snowboarding and/or helping with special events), although some time may be spent indoors (greeting inside the base lodge). Greeting in the traffic circle involves interaction with cars, trucks, and buses. On-mountain tasks present all risks inherent with skiing and snowboarding.

Benefits

Volunteers who commit to 12 or more days receive a free season pass.

Pay

This is a volunteer (non-paid) position.

Schedule

Position begins in December. Primarily involves weekend days and holiday periods with a commitment of 12 weekend/holiday days throughout the season. Hosts’ days are structured so that some period of time is spent performing an assigned task, while the remainder of the day is left for skiing or snowboarding around the mountain if desired.