Volunteer Meta Business Suite & Facebook Systems Specialist Team

The Shepherds Ark is a Christ-centered ministry on a mission to build a sanctuary of hope and justice for both animals and people. We are a volunteer-based ministry dedicated to providing rescue, care, and advocacy for at-risk animals while also addressing the systemic injustice that leads to the destestitution of both animals and people.

About the role

Remote skilled-volunteer opportunity to audit, troubleshoot, and streamline Meta administrative infrastructure. This role focuses on system administration, user access management, asset security, and platform troubleshooting rather than direct content creation or public post strategy.

Commitment: Approximately 2–5 hours per week; project and troubleshooting based. Initial term: 90-day introductory period; renewable by mutual agreement.

Organization Description

The Animal Cause, Inc. is a 501(c)(3) Christian animal-welfare organization working to save shelter animals, support efforts to reduce shelter overpopulation, preserve life, and strengthen the systems that help vulnerable animals move from crisis toward safety, care, and responsible placement. We support and collaborate with shelters, rescues, fosters, volunteers, receiving organizations, veterinary providers, donors, businesses, churches, and communities through volunteer, transport, rescue-support, consulting, foster-partnership, visibility, and infrastructure-building efforts. The Animal Cause is entirely volunteer-led and supported through donations, grants, fundraising, and in-kind support.

Responsibilities

• Perform a full technical audit of The Animal Cause’s Meta Business Portfolio, Facebook Page settings, Instagram connections, and user access permissions.
• Diagnose and resolve systemic access issues preventing the organization from adding new team members or delegating page tasks.
• Identify and fix backend asset ownership conflicts (e.g., orphaned accounts, grayed-out roles, Business Manager vs. New Pages Experience permission locks).
• Safely configure, assign, and monitor task-based access levels (content, community management, ads, insights) for authorized volunteers.
• Establish standard operating procedures (SOPs) for adding, updating, and removing volunteer permissions securely.
• Advise leadership on Meta compliance, account security, two-factor authentication requirements, and best practices for non-profit business assets.
• Monitor Meta Business Suite analytics setups and ensure linked assets (Meta Pixel, ad accounts, payment methods) remain secure.

Possible Initial Assignments

• System Audit & Diagnostic: Conduct a diagnostic audit of our Meta Business Portfolio, personal profile links, and Page permissions to identify why user addition is blocked.
• Access Resolution: Lead the step-by-step resolution process (including submitting support tickets or requesting asset releases through Meta Support if required).
• User Access Cleanup: Standardize existing admin, editor, and task access levels across all connected Meta assets.
• Onboarding Guide: Create a simple 1-page playbook for TAC leadership detailing how to safely add and remove volunteer managers in the future.

Requirements

• At least 21 years old and based in the United States.
• Deep hands-on experience managing Meta Business Suite, Meta Business Manager/Portfolios, and Facebook Pages (New Pages Experience & Classic).
• Proven track record of troubleshooting complex Meta permissions issues, access locks, asset ownership claims, and account restriction bugs.
• Ability to explain complex technical social media settings to non-technical leadership clearly and concisely.
• High level of integrity, respect for data privacy, cybersecurity awareness, and commitment to confidentiality.
• Respect for the mission, values, and Christian identity of The Animal Cause, Inc.

Preferred Experience

• Meta Certification (e.g., Meta Certified Digital Marketing Associate, Meta Certified Community Manager, or Meta Certified Creative Strategy Consultant).
• Prior experience managing Meta Business Manager / Business Suite assets for 501(c)(3) non-profit organizations or business clients.
• Experience navigating Meta Concierge Support, submitting asset dispute documentation, or resolving grayed-out administrative controls.
• Familiarity with Meta Pixel, Meta Ads Manager, and cross-platform Instagram/Facebook integrations.

Operating & Security Boundaries

• Primary account ownership, primary email addresses, and master administrative credentials remain with the Founder/Organization.
• The volunteer will not delete, transfer, or modify core organizational assets without prior written consent from the Founder.
• Confidential internal records, donor communications, and team administrative data must remain strictly protected.
• Passwords, access tokens, and administrative credentials must be stored and accessed strictly within approved organizational password management systems.

Volunteer Service Terms

• This is an unpaid volunteer position and does not create an employment relationship.
• A 90-day introductory period will be used to evaluate reliability, communication, and technical problem-solving.
• Volunteers will be required to sign the Volunteer Service Agreement, Confidentiality Agreement, and Security Protocols.
• At this time, The Animal Cause does not accept court-ordered, probation, or mandatory community-service hours.