Volunteer Manager

Via Health Partners

Via Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. We are a community-based, not-for-profit hospice & palliative care provider with deep community roots and decades of experience serving ALL patients' and families' needs regardless of their ability to pay or medical complexity. We are a people-first organization where funds go directly to our mission.

About the Role

We are currently seeking dedicated individuals who share our values of excellence, compassion, and community service. Join us and be a part of our success story.

Responsibilities

• Volunteer Management:

• Assigns and manages volunteers in direct patient/family categories.
• Recruits, retains, and recognizes volunteers in the team area.
• Captures and maintains an updated patient/volunteer assignment list.
• Supervises and annually evaluates all area direct patient/family volunteers, including field competencies.
• Communicates with the Volunteer Information Coordinator and VSD team regarding volunteer status.
• Collaborates with social workers on assigned teams during interdisciplinary team conferences (IDT) and special case conferences.
• Ensures compliance with Medicare and Medicaid Services, N.C. Department of Facility Services, and ACHC requirements when assigned to patient/family.
• Maintains productive and professional relations with social workers.
• Supervises volunteer team representatives.
• Participates in VSD meetings and improvement processes.
• Assists with the annual volunteer appreciation event.
• Submits articles for each quarterly volunteer newsletter.

• Teen Volunteer Program:

• Recruits, retains, and recognizes teen volunteers.
• Coordinates volunteer teen training and on-going education.
• Supervises and annually evaluates teen volunteers, including field competencies.
• Fosters relationships with private and public schools, community churches, and long-term communities to recruit volunteers and promote community awareness.

• KidsPath™:

• Assigns and manages direct patient/family and special skills volunteers working with KidsPath™ patients.
• Recruits, retains, and recognizes KidsPath™ volunteers.
• Captures and maintains an updated patient/volunteer assignment list.
• Supervises and annually evaluates all direct patient/family KidsPath™ volunteers, including field competencies.

• Volunteer Newsletter:

• Creates, publishes, and distributes the quarterly volunteer newsletter.

• LDHH-Huntersville/Southminster:

• Coordinates and facilitates special volunteer events and projects.
• Manages holiday programs for Hospice House.
• Manages volunteer services from communities of faith and other special groups.
• Handles all volunteer-specific related duties of LDHH.

• Volunteer Appreciation Event:

• Develops the annual volunteer appreciation event, including program, volunteer, and staff invitations, menu, and entertainment (as appropriate).

Qualifications

• Minimum Qualifications:

• Bachelor’s degree in related field of experience (Human Resources, Human Services, or Recreation); or the equivalent combination of education, technical certifications, training, and work experience.
• Minimum of 2 years related experience, preferably in Health Care, Hospice, and/or Home Health Care.
• Management experience in volunteer programs required.
• Understanding of Hospice and/or Home Health Care policies and procedures preferred.
• Certification in non-profit management preferred.
• Proficiency in Microsoft Office is required.