Volunteer Engagement Coordinator

About the role

Girl Scouts River Valleys (GSRV) serves over 13,000 girls across southern Minnesota, western Wisconsin, and surrounding communities, supported by thousands of volunteers who deliver the Girl Scout Leadership Experience every day. We are one of 111 councils nationwide, united by a shared mission: building girls of courage, confidence, and character who make the world a better place. We believe all girls belong here. That belief is embedded in how we operate, how we hire, and how we lead. Our work is grounded in five core values: Be Joyful, Be Willing to Work Through It, You Can Count on Me, Community First, Girls Are at the Center of Everything We Do. GSRV operates within the Entrepreneurial Operating System (EOS) — aligning staff through clear accountability, scorecards, Rocks, and weekly L-10 meetings.

Position: Volunteer Engagement Coordinator (Job Code: VOSPC). Reports to: Volunteer Engagement Manager. Department: Volunteer Engagement. FLSA Status: Non-exempt, Full-time. Salary Grade: 4. Last Updated: November 2026.

Empower our community of Girl Scout volunteers! Girl Scouts River Valleys is seeking an empathetic, creative, and driven Volunteer Engagement Coordinator to join our Volunteer Engagement Team. In this role, you will play a critical role in volunteer development, management, and retention by recruiting, engaging, coaching, and appreciating volunteers in various communities. You will also support volunteers through council-wide initiatives, including recruitment, product programs, and membership retention. This position requires strong organization, reliability, and a willingness to learn. While it does not have direct people management responsibilities, it has a high impact on outcomes, relationships, and the experience of girls, volunteers, or partners.

Responsibilities

• Volunteer Recruitment & Management: Recruit, onboard, support, coach, and appreciate volunteers in assigned communities.
• Leadership: Build relationships and develop expertise in assigned communities and share insights to support council-wide initiatives.
• Communication: Maintain regular contact with volunteers via phone, email, virtual meetings, and community events. Adapt to different communication styles, preferences, and cultural differences.
• Conflict Management: Investigate and mediate conflicts between volunteers, families, and other Girl Scout members with empathy and cultural awareness.
• Placement: Coordinate with families and volunteers to find appropriate troop placement options for new youth members.
• Tracking: Monitor recruitment and retention metrics, adjust strategies as needed, and update tracking tools regularly.
• Collaboration: Understand the needs and opportunities of assigned communities and take appropriate action in conjunction with volunteers and other staff teams. Promote and support council-wide campaigns as assigned.
• Diversity, Equity, Inclusion, Access, & Racial Justice: Apply a DEIARJ lens to all interactions and projects, helping advance our goal of becoming an anti-racist organization.
• Collaborate with colleagues across the council, GSUSA staff, and colleagues from other councils.
• Actively participate in all-staff meetings, staff in-service training, and other meetings.
• When representing the council to both internal and external audiences, articulate GSRV’s desired image and position to all audiences.
• Actively support the council’s commitment to diversity, equity, inclusion, access, racial justice, and anti-racism.
• Conduct all activities with a high degree of cultural competency.
• Contribute to building a cohesive, flexible, and productive staff environment that demonstrates the values and mission of Girl Scouts and delivers high-quality customer service.
• Subscribe to the principles of the Girl Scout Movement.

Requirements

• Bachelor’s degree with at least two years of professional work experience, or an equivalent combination of experience and education.
• Experience working with volunteers, preferably recruiting and managing volunteers or staff.
• Experience working effectively with diverse racial, cultural, and geographic communities.

Skills

• Bilingual skills are an asset – Spanish, Hmong, Somali.
• Project management skills, or interest in developing those skills.
• Strong verbal and written communication skills across diverse audiences.
• Proficiency in Microsoft Office Suite, including Teams and Outlook.
• Experience in Canva, Monday.com, EMMA, and Salesforce are an asset.
• Organized and ability to manage multiple projects, tasks, and deadlines in a fast-paced environment.
• Problem-solving mindset with collaborative approach.

Schedule

• Ability to work a varied, flexible schedule, both in-person and virtually, including frequent nights and weekends.
• Must have a valid driver’s license and insurance, and ability to either provide own transportation or use council-provided vehicles.
• Ability to travel long distances and occasional trips to meet with volunteers in our geographic region. Most travel is same day but driving at night may be required.

Competencies