Volunteer Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Volunteer Scheduling and Coordination
  • Maintain daily volunteer schedules to ensure adequate coverage for programs, warehouse shifts, food distributions, special events, and other volunteer-supported activities.
  • Cook volunteer sign-ups, assignments, shift logistics and role placement across multiple locations and volunteer opportunities.
  • Manage routine volunteer communications, including confirmations, reminders, updates, follow-up messages, and schedule changes.
  • Accurately track volunteer hours and maintain up-to-date volunteer records within the volunteer database.
  • Help ensure volunteers receive clear information before, during, and after their shifts.
• On-Site Volunteer Support
  • Provide on-site, day-of volunteer supervision, including task assignment, guidance, problem-solving, and support.
  • Help create a welcoming, organized, and mission-centered experience for volunteers.
  • Prepare and organize workspaces to ensure readiness for volunteer shifts and smooth operations.
  • Communicate with Operations staff to understand daily needs and adjust volunteer assignments as needed.
  • Identify and communicate volunteer-related issues, gaps, or opportunities for improvement.
• Volunteer Driver and Delivery Coordination
  • Schedule and coordinate food deliveries for volunteer drivers, ensuring timely and accurate distribution.
  • Cook volunteer driver assignments, routes, communication, and logistics to meet delivery needs.
  • Work with Operations staff to ensure volunteer driver activities are efficient, accurate, and safe.
  • Maintain communication with volunteer drivers and troubleshoot scheduling or delivery issues as they arise.
• Special Events and Cross Department Support
  • Work with Operations and Development to support All Hands on Deck events, including volunteer logistics, preparation, communication, and day-of coordination.
  • Serve as a backup for NorthPark and SouthPark Food Pantry locations as needed.
  • Support corporate volunteer groups, donor engagement activities, and other special volunteer opportunities as assigned.
  • Provide volunteer coordination support for community-facing activities, food distributions, and special initiatives.

QUALIFICATIONS

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience in volunteer coordination, customer service, scheduling, nonprofit programs, logistics, or administrative support preferred.
• Strong organizational skills and attention to detail.
• Ability to communicate clearly and professionally with volunteers, staff, community partners, and donors.
• Ability to manage multiple schedules, priorities, and shifting daily needs.
• Comfort working in warehouse, pantry, event, and office settings.
• Ability to work independently while also collaborating closely with staff across departments.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Willingness to support the mission of the organization and help end hunger in our area.
• Ability to work flexible hours, as needed, occasionally outside of regular business hours for volunteer activities, special events, and food distributions.
• Possession of a valid driver’s license and insurable driving record.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions during work related travel.
• The noise level in the work environment is usually moderate.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions during work related travel.
• The noise level in the work environment is usually moderate.