Volunteer: Client Handbook Development for Droste Mental Health Services

About the role

We are seeking a skilled volunteer to help Droste Mental Health Services develop a comprehensive, accessible, and client-friendly Client Handbook. The handbook will serve as a central resource for clients receiving psychotherapy and mental health services through Droste, helping them understand what to expect from services, how to navigate their relationship with Droste and their clinician, and where to find important information throughout their care.

The volunteer will organize and develop handbook content, identify gaps or areas needing clarification, and create a clear, welcoming resource that reflects Droste’s mission and values. Existing policies, procedures, client communications, and organizational information will serve as source material. The final deliverable will be a polished Client Handbook that Droste’s team can provide to new and existing clients and incorporate into the onboarding process.

Impact

A clear and accessible Client Handbook will help strengthen the client experience by making important information easier to understand and navigate. For many clients, beginning mental health services involves unfamiliar processes, policies, expectations, and administrative requirements. A well-designed handbook can reduce confusion, establish clear expectations, help clients access support, and make it easier for them to navigate their relationship with Droste and their clinician.

This project will directly and lastingly impact how clients experience Droste from the beginning of their engagement, while strengthening the infrastructure supporting clinical services.

Responsibilities

• Organize and develop content for a comprehensive Client Handbook using existing source materials.
• Identify gaps or areas needing clarification in current policies, procedures, and client communications.
• Create a clear, welcoming, and client-centered resource that aligns with Droste’s mission and values.
• Collaborate with Droste’s leadership team to establish key content areas and incorporate feedback.
• Deliver a polished final handbook ready for client distribution and onboarding.

Requirements

• Experience in organizing, writing, or editing client-facing documentation, manuals, or educational materials.
• Ability to synthesize and present complex information in an accessible, user-friendly format.
• Strong communication skills and responsiveness to feedback.
• Commitment to creating resources that reflect inclusivity, cultural responsiveness, and trauma-informed care.
• Self-motivated with the ability to work independently while collaborating with a remote team.

About Droste Mental Health Services

Droste Mental Health Services provides accessible, affordable, and inclusive psychotherapy and trauma-informed counseling to New Yorkers in need. Rooted in the belief that true wellness comes from within, Droste empowers healing and resistance within each person served through compassionate, culturally responsive care. The organization also invests in the future of mental health by offering comprehensive training programs and supporting the growth of interns and therapists in training.