Voluntary Benefits Client Relationship Management

About the role

This is a hybrid role requiring at least three days a week in the office. Mercer’s Voluntary Benefits Practice is looking for a consultant with strong leadership skills who works independently and has excellent client communication and management. In this role, you will play a key role in developing the overall strategy for a subset of clients.

Responsibilities

• Maintain and expand a large to mid-sized book of business containing larger or nuanced accounts across various industries or specialties; may contribute to the sales work for complex, high-priority accounts owned by senior colleagues
• Develop the sales and retention strategy for client accounts leveraging an in-depth understanding of client needs, market trends, and product and service offerings
• Conduct robust client analyses to create customized product and solution recommendations
• Address escalated issues in a timely and effective manner to ensure relationships remain in positive standing and deliver on promised timelines and deliverables
• Actively engage and nurture relationships and professional networks within client organizations
• Attend and participate in industry events and conferences to build a strong professional network, maintain market proximity, and represent the company
• Thrive in an environment that embraces AI and technology-enabled tools

Requirements

• Bachelor’s degree required
• Voluntary Benefits subject matter experience required
• Strong voluntary benefits product, process, and market knowledge (including but not limited to supplemental health, ID theft protection, legal, auto/home, discount, purchasing programs, pet insurance, life with LTC)
• 5+ years’ experience as a Consultant with a background in Client Management (Large Clients) or Sales (Large Clients)
• Strong financial and business acumen
• Ability to work in a fast-paced environment, successfully manage multiple and conflicting priorities, and meet or exceed deadlines
• Current Life/Health License or ability to obtain within 6 months of hire
• Strong collaboration and team-focused skills (relationship building and fostering with Mercer Health & Benefits and Voluntary Benefits colleagues)

Qualifications

• Demonstrated success working with C-Suite Executives
• Demonstrated success in expanding and retaining client relationships
• Ability to support Large Market Clients

Benefits

• Professional development opportunities, interesting work, and supportive leaders
• Vibrant and inclusive culture with talented colleagues to create new solutions and impact for colleagues, clients, and communities
• Career opportunities, benefits, and rewards to enhance well-being
• Health and welfare benefits, tuition assistance, 401K savings, and other retirement programs
• Employee assistance programs

Pay

The applicable base salary range for this role is $119,000 to $237,500. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. This position may also be eligible for performance-based incentives.

Schedule

Hybrid work schedule requiring at least three days per week in the office. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.