VoIP Maintenance System and Database Administrator – Implementation Specialist III

Key Responsibilities

• Administer, maintain, monitor, and secure enterprise VoIP infrastructure and Unified Communications (UC) systems.
• Manage Cisco Unified Communications Manager (UCM), VoIP servers, databases, gateways, Session Border Controllers (SBCs), and related telecommunications systems.
• Perform system administration tasks including account management, configuration management, software updates, system backups, and recovery operations.
• Create, maintain, and troubleshoot VoIP client endpoints, call routing configurations, phone trees, and telecommunications services.
• Install software releases, patches, firmware updates, and system upgrades in accordance with Government and OEM requirements.
• Ensure VoIP systems maintain required uptime and performance standards as outlined in the Performance Work Statement (PWS).
• Maintain accurate VoIP system diagrams, configuration documentation, inventories, and operational records in centralized Government-approved repositories.
• Support DISA STIG implementation, IAVA patching, vulnerability remediation, and cybersecurity compliance activities.
• Manage E911 systems, call manager modules, and emergency communications support functions.
• Perform system backups, database maintenance, and disaster recovery support activities to ensure data integrity and operational continuity.
• Support interoperability and integration with VTC systems, DISA Global Video Service (GVS), and other DoD communication platforms.
• Cookout outage response, troubleshooting, and restoration activities for Priority 1, 2, and 3 service interruptions.
• Support preventive maintenance inspections (PMI), lifecycle management, and warranty tracking for VoIP systems and associated equipment.
• Utilize ServiceNow, CIPS, CAIRS, and other Government systems to document support activities, configuration updates, and work orders.
• Support operational standby requirements, special events, CORONA events, graduation activities, and mission-critical communication support operations.
• Cookout with Government personnel, cybersecurity teams, vendors, and technical support staff to ensure uninterrupted communications operations.
• Participate in after-hours support and on-call rotations as required.

Required Qualifications

• Active Secret Security Clearance required.
• Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or related discipline preferred.
• Minimum of 5–8 years of experience supporting VoIP systems administration, Unified Communications, or enterprise telecommunications environments.
• Experience administering Cisco Unified Communications Manager (UCM), VoIP systems, IP telephony, and enterprise communications infrastructure.
• Experience supporting Windows server environments, database administration, backup/recovery operations, and system monitoring tools.
• Knowledge of Cisco VoIP technologies, gateways, SIP protocols, call routing, and enterprise telecommunications systems.
• Familiarity with DISA STIGs, IAVA compliance, cybersecurity best practices, and DoD security requirements.
• Experience using ServiceNow, CIPS, CAIRS, or similar enterprise management systems preferred.
• Strong troubleshooting, analytical, documentation, and communication skills.
• Ability to manage multiple priorities and support mission-critical operations in a fast-paced environment.