VoIP Engineer IV

Role Summary This position requires an experienced Voice over IP (VoIP) engineer with a high level of technical expertise in voice systems, telecommunication networks, and project leadership. The role involves supporting and enhancing complex voice infrastructure within a healthcare-focused environment, ensuring optimal performance, security, and strategic planning. It offers an opportunity to contribute to high-visibility projects integral to organizational credibility. Responsibilities Design, deploy, and support VoIP systems, including Cisco Unified Communications Manager, Cisco Unity/Unity Connection, and related platforms Lead the integration of CTI connectors such as NovelVox, SpinSci, or AMC, with a focus on NovelVox deployment with Epic and Cisco UC Manager Troubleshoot and resolve complex interface issues involving REST APIs, JSON, SOAP, HL7, FHIR, XML, and authentication protocols (OAuth, SAML) Implement and optimize Webex Contact Center, Webex AI, and automation solutions, including virtual assistants and screen-pop functionalities Manage and configure Cisco IP telephony solutions, including SIP trunking, dial plans, and omnichannel routing (voice, chat, email) Provide expert-level support for Cisco network infrastructure, including routers, LAN/WAN circuits, QoS, and security measures Lead architectural planning, system upgrades, and capacity planning for voice and network infrastructure Collaborate with stakeholders to develop innovative voice solutions aligned with organizational needs and compliance standards Mentor and train lower-level engineers and operational staff, sharing best practices and technical knowledge Maintain documentation, monitor system health, and ensure continuous performance optimization Qualifications Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent experience Minimum seven (7) years of experience in voice operations, voice engineering, or telecommunications At least five (5) years of experience in IT administration or engineering, with three (3) years focused on VoIP, networking, or telecommunications Proven track record managing IT telecommunication infrastructure and leading technical teams on complex projects for three or more years Extensive hands-on experience with Cisco Unified Contact Center platforms, UC Manager, and Webex Contact Center solutions Strong knowledge of SIP, QoS, network security, and integration of CTI connectors like NovelVox with Epic and Cisco platforms Familiarity with healthcare communication standards such as HL7 and FHIR, alongside HIPAA compliance awareness Relevant Cisco Certifications (preferred: CCIE, CCNP, CCDP, CCSA, CCIP) and technical proficiency in REST, XML, OAuth, and SAML Ability to work effectively in a collaborative environment, with excellent communication and leadership skills Availability for on-call support, after-hours work, and working in a hybrid environment with a combination of remote and on-site work Publishing Pay Range: $80.00 – $90.00 hourly Location Requirements: This position offers a hybrid schedule, with time split between the office and remote work.