Voice Network Engineer II

About the role

Join our team as a Voice Network Engineer II, enhancing your expertise in managing and troubleshooting complex network systems. Your role involves greater responsibility for implementing network solutions, handling escalated issues, and ensuring robust security protocols.

Responsibilities

• Monitor, maintain, and support enterprise network infrastructure, including LAN, WAN, WLAN, SD-WAN, and data center networking.
• Provide advanced support for voice systems, including IP telephony, call routing, SBC administration, and VoIP troubleshooting.
• Configure and maintain routers, switches, firewalls, load balancers, and related technologies.
• Troubleshoot complex network and voice issues; perform root-cause analysis and implement long-term fixes.
• Participate in on-call rotation and respond to escalated incidents.
• Work with carriers, vendors, and internal teams to resolve service issues and manage upgrades.
• Aid in network and voice infrastructure projects, including new deployments, migrations, and system modernization.
• Ensure compliance with security standards, best practices, and change-control procedures.
• Maintain accurate documentation of network diagrams, configurations, and support procedures.
• Recommend improvements to performance, scalability, and reliability of network/voice services.

Qualifications

• You Must Have:
• Bachelor’s degree in a related field. 2+ years of experience in a related field. Relevant experience can be considered as a substitute for the required educational qualifications. In the absence of a degree, a minimum of 6 years of related experience is required.
• A higher level relevant degree may substitute for experience.
• Practical experience with voice systems such as: – Cisco Unified Communications Manager (CUCM) and MS Teams – SIP trunking and Session Border Controllers – VoIP QoS, RTP/RTCP, call flow analysis
• A deep understanding of network protocols and services [e.g., Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP)].
• Proficiency with networking switching equipment and systems.
• Proficiency with wireless and VPN implementations.
• Familiarity with AI in troubleshooting network issues.
• Strong experience with networking equipment.
• Experience supporting a corporate network, maintaining Service Level Agreements (SLAs), providing support to corporate IT departments.
• A basic understanding of firewall principles and maintenance.
• We Prefer:
• CCNA, CCNP, or equivalent certification.
• Experience with cloud voice solutions (Teams Phone, Webex, etc.).
• Knowledge of SD-WAN technologies.
• Experience with network automation or scripting (Python, Ansible).
• Experience in high-availability or multi-site environments.

Essential Functions

• Must be able to lift 25 lbs regularly.
• Work primarily at a computer for extended periods.
• Frequent use of hand/finger dexterity for computer work.
• Occasional travel may be required.

Pay & Benefits

The estimated starting salary range is $82,039.23 - $112,803.95. Compensation varies depending on a wide array of factors, including candidates' key skills, relevant work experience, and education/training/certifications. SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.