Voice Network Engineer

About the role

We are seeking a Voice Network Engineer to join a collaborative team supporting enterprise telephony and communications systems. This individual will be one of three voice engineers responsible for maintaining and enhancing the organization's voice infrastructure while helping drive future cloud-based voice initiatives. Provides design, implementation and operational support for organizational networks, including LAN/WAN, backbone/data center infrastructures and network related services.

Responsibilities

• Provide Tier 3 support and troubleshooting for enterprise VoIP and PBX environments.
• Support, maintain, and optimize voice and telecommunications systems.
• Manage call flows, IVRs, and related voice applications.
• Troubleshoot complex voice, connectivity, and user-impacting issues.
• Collaborate with network engineering teams on voice-related infrastructure and integrations.
• Assist with future voice modernization efforts, including cloud telephony and platform migrations.
• Participate in ongoing improvements to system reliability, performance, and user experience.

Requirements

Expert level voice and communications engineering experience.

• Experience supporting VoIP, telecom, unified communications, or PBX environments.
• Background with IVR configuration, call routing, and call flow management.
• Experience providing advanced (Tier 3) support for voice systems.