Voice Communications Specialist - Remote

Responsibilities

• Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and Foundation directory assistance.
• Place and record all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures.
• Direct hospital personnel request conference calls to conference company as procedures described.
• Provide assistance to hospital patients with dialing instructions, placing calls and answering questions.
• Provide overhead and long-range paging services to the FHC and other outside callers as applicable.
• Process group alert test twice daily.
• Expedite medical emergency and crises intervention procedures using page and established procedures.
• Assist staff with out-of-service pages by performing program changes using page systems.
• Process calls using associated telephone equipment, such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha units.
• Aid personnel in contacting on-call physicians and other on-call personnel.
• Provide outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable.
• Operate various systems and facsimile equipment.
• Sent domestic and international telegrams using telex format on CRT.
• Receive, log and dispatch incoming telex and facsimile messages.

Requirements

• High School Diploma
• A minimum of 1 year of Call Center or telephone operator experience or 2 years of Customer Service experience

Preferred Qualifications

• Experience in Health Care or a related field

Physical Requirements

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information

Pay

Pay Range Minimum hourly: $15.00
Maximum hourly: $18.44