Voice Admin- A

We're looking for a detail-oriented self-starter who proactively identifies billing discrepancies, follows through on carrier disputes, and manages their workload with minimal supervision. The ideal candidate is a strong communicator who can translate complex invoice and carrier data into plain language for internal customers and is comfortable working with telephony carriers on changes and disputes. Strong Excel skills are essential for building and maintaining audit workbooks, pivot tables, and lookups to track invoice variances, mobile device inventory, and carrier contract details.

Responsibilities

• Audit and reconcile 40+ monthly carrier invoices across AT&T and other telecom vendors as they come in.
• Audit the corporate mobile fleet (~600 phones, hotspots, and tablets) to identify unused or orphaned lines, devices with no active user, and plans that can be right-sized or disconnected.
• Work with AT&T to process disconnects, plan changes, and contract simplifications resulting from the audit.
• Develop and maintain reporting dashboards and Excel reports to track telecommunications spend, inventory, billing trends, carrier performance, and realized cost savings.
• Maintain carrier contract documentation, including contract terms, renewal dates, service agreements, pricing schedules, and supporting documentation.

Requirements

• Experience managing telecommunications invoices, expense management, or carrier billing.
• Experience supporting enterprise wireless environments (AT&T, Verizon, T-Mobile, etc.).
• Experience working with telecommunications carriers to resolve billing, provisioning, and service issues.
• Advanced Microsoft Excel skills, including PivotTables, XLOOKUP/VLOOKUP, reporting, and data analysis.
• Experience maintaining telecommunications inventory and documentation.
• Strong customer service and communication skills with the ability to work effectively across technical and non-technical teams.
• Experience identifying cost savings and improving operational processes.
• Experience with carrier circuit administration or telecommunications inventory management is a plus.

Skills

• Telecom invoicing
• Carrier invoicing
• Mobile Fleet Management
• Advanced Excel (pivot tables, data validation, conditional formatting)

Pay

The pay range for this position is $40.00 - $52.00 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Schedule

This is a contract position based in San Antonio, TX, and is fully remote.