Network Administrator - Voice

The Position

The Network Administrator - Voice oversees the phone system of the corporate and warehouse facilities. This position is responsible for maintaining, supporting, and designing the telecommunications systems and troubleshooting telephony-related network connections, access control, and other telephony-affecting data network systems. The role is responsible for all front-line support incidents and requests from the end users of the phone system and includes the day-to-day management of resources attached to the PBX directly. This is a hybrid-working role with 2-3 days per week onsite required.

Key Responsibilities

• Install, test, troubleshoot, modify, and service voice and data telecommunications equipment and devices.
• Evaluate telecommunications equipment and devices and establish reasoning for updates or replacements; Ensure equipment and devices are running on the appropriate software version.
• Perform daily system monitoring to identify potential problems and proactively suggest improvements when called upon.
• Test, validate, and implement configuration changes on devices using defined procedures.
• Evaluate systems performance levels and improve capabilities as needed.
• Configure, update or troubleshoot carrier-side issues.
• Manage and provide technical advice on telecommunications systems.
• Document plans, requests, activities, and specifications and report on them.
• Document all configurations and changes to ensure appropriate protocol.
• Program features, design systems, and allocate resources as necessary.
• Maintain and monitor systems and peripheral equipment and troubleshoot problems.
• Interact and escalate issues with vendors and third-party groups.
• Cooperate with management to develop staff and improve their skills.
• Respond to assigned tickets/tasks efficiently and quickly to achieve daily and monthly metrics.

The Ideal Candidate

• BS/BA in Computer Science/Information Systems
• 5+ years of experience with IP telephony experience in an enterprise IT environment.
• 5+ years of experience with Sangoma Asterisk/FreePBX, Grandstream, NEC and Vertical PBX, Linux CLI, and bash scripting, and Cisco route/switch experience are a plus.
• 5+ years of experience with IPv4 subnetting.
• Familiarity with LAN/WAN network topology design, SIP protocol (chan_sip/pjsip), QoS, ethernet T-568B cable pinout.
• Ability to remain stationary for extended periods.
• Required to lift up to 50lbs.
• Ability to work in a sub-freezing temperature environment.
• Ability to operate an automobile and industrial/heavy machinery.
• Willingness to perform technical tasks in high aerial locations.