VMI Support Representative

This is NOT a typical customer service role. At Align Aerospace, our VMI Representatives run the customer’s supply chain.

About the role

In your 6-9 month contract term you will control inventory, prevent shortages, and solve real supply chain problems while working directly with operations, purchasing, and customers. You are the difference between a customer shutting down… or staying operational.

We support major aerospace OEMs and Tier 1 suppliers — and we do it fast.

• No red tape — decisions get made
• High ownership — you run your accounts
• Real growth — not empty titles
• High expectations — and real rewards

Responsibilities

• Own the Customer’s Inventory
  • Ensure parts are always available when needed
  • Prevent stockouts and overstock
  • Manage min/max levels and demand trends
• Solve Supply Chain Problems (Daily)
  • Late deliveries? Fix it
  • Shortages? Escalate and resolve
  • Quality holds? Coordinate with internal teams
• Work Directly With
  • Purchasing
  • Warehouse
  • Quality
  • Customers
• Analyze & Drive Decisions
  • Review usage trends, bin activity, and forecasts
  • Adjust inventory strategies
  • Use SAP + Excel to identify risks and opportunities
• Be the Face of Align to the Customer
  • Build strong relationships
  • Lead Quarterly Business Reviews (QBRs)
  • Communicate clearly and confidently
• Support the Business
  • Ensure contracts are executed correctly
  • Support pricing, invoicing, and supply chain alignment
  • Help identify cost savings and improvements

Requirements

• 2–5+ years in:
  • Supply chain, VMI, inside sales, or customer operations
• Strong Excel skills (you can analyze, not just type)
• ERP experience (SAP strongly preferred)
• Ability to manage multiple priorities and solve problems fast
• High school diploma or equivalent required
• 1-2 years prior experience in end-to-end Account Management
• Extensive experience with supply chain including handling of real inventory

Qualifications

• Aerospace or fastener experience (big plus)
• Inventory or warehouse exposure
• Customer-facing experience

Skills

• You take ownership — you don’t wait
• You solve problems — you don’t escalate everything
• You think ahead — not just react
• You’re comfortable holding people accountable

Benefits

• Competitive base salary + stay bonus potential
• Alternative Workweek Option:
  • Work a set 40 hour week; or
  • Work a 9/80 schedule — every other Friday or Monday off

Pay

$28.00 per hour

Why This Role is a Career Move

This role gives you exposure to:

• Supply chain operations
• Customer management
• Inventory strategy
• ERP systems (SAP)
• Contract and business decision-making