VLT Tech Supervisor

Essential Functions

• Identify all components in the VLT machines.
• Operate power tools and other shop equipment safely and correctly.
• Ensure understanding of policies and procedures, internal controls, and Gaming Regulations.
• Provide 100% accuracy and accountability on all required documentation.
• Hold oneself and staff accountable for maintaining the integrity of vital information.
• Model an upbeat and positive attitude and lead by example.
• Create and maintain a positive and supportive team environment.
• Offer assistance to employees and guests as needed.
• Document coaching or corrective actions for team members.
• Define clear goals and expectations for tasks assigned.
• Ensure team members are capable of performing all necessary tasks.
• Ensure team members have the tools needed to perform their jobs.
• Train team members who cannot perform their job duties as expected.
• Follow through with training, assistance, discipline, and recognition.
• Reward and recognize team members who excel.
• Pass down comprehensive status updates on ongoing projects and important information.
• Collaborate with VLT Operations and other departments to provide efficient responses to issues.
• Address guests' service needs with VLT Operations.
• Stay informed about local events and communicate this information to the team.
• Participate in projects and meetings outside of regular shifts.
• Be prepared to perform any necessary functions of projects.
• Run daily reports and investigate any reported problems.
• Ensure the down game board is accurate.
• Keep the tech shop clean before leaving the shift.
• Locate and address any repairs needed during the shift.
• Have a passion for learning and teaching.

Knowledge, Skills & Abilities

• Electronics repair and troubleshooting background.
• Ability to read and explain pay for different EGD platforms.
• Ability to perform all game recalls.
• Ability to troubleshoot and repair common and uncommon problems with EGDs.
• Knowledge of Microsoft Word and Excel.
• Experience with VLT player tracking systems.

Education And Experience

• Electronics degree preferred.
• High School diploma or GED required.
• Two years’ experience as a VLT technician.