Vital Records Specialist - Short Term

Job Description Customer Service Specialist – Vital Records Location: College Park, GA Pay: $18.00 per hour Job Type: Contract Assignment Assignment Duration: Through December 31, 2026 Parking: Free on-site parking Job Overview Focus People is hiring an experienced Customer Service Specialist y in College Park. This position is responsible for reviewing and processing sensitive documentation, researching customer requests, resolving complex issues, and ensuring records are accurate and complete. The ideal candidate has a strong background in escalated customer service (Tier II), administrative support, document verification, and problem resolution. This role requires excellent attention to detail, sound judgment, and the ability to handle confidential information professionally. Key Responsibilities Review identification and supporting documentation for accuracy, completeness, and validity. Process paternity acknowledgement requests and related correspondence according to established procedures. Research discrepancies, missing information, and complex customer requests. Communicate with customers, government agencies, attorneys, and other parties to obtain information and resolve issues. Handle escalated customer service inquiries requiring research and independent problem-solving. Identify questionable documentation or potential fraudulent claims and escalate concerns to management. Maintain accurate records, update tracking systems, and document customer interactions. Manage multiple priorities while meeting processing deadlines. Maintain confidentiality and follow established policies and procedures. Required Qualifications High school diploma or GED. Minimum 3 years of customer service experience handling customer inquiries, complaints, requests, or problem resolution. Experience in Tier II/escalated customer service or equivalent complex issue resolution. Strong administrative, research, and document review skills. Proficiency in Microsoft Word and Excel. Excellent written and verbal communication skills. Ability to handle sensitive and confidential information with professionalism and discretion. Strong organizational, analytical, and time management skills. Ability to work independently, manage changing priorities, and remain professional in stressful situations. Flexibility to work limited overtime when necessary. Preferred Qualifications Five or more years of customer service or business support experience. Two or more years of Tier II customer service, help desk support, escalations, or complex problem resolution. Experience with Vital Records, government services, healthcare records, legal documentation, or similar administrative processes. Experience researching discrepancies, verifying documentation, and maintaining detailed records. Equal Employment Opportunity Statement Focus People is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.