Vital Records Support Specialist - 6-12 Month Contract

About the role

We are looking for a detail-oriented Vital Records Support Specialist to join an onsite team in Oklahoma City, Oklahoma. This Long-term Contract position is ideal for someone who enjoys helping users, maintaining accurate records, and keeping daily operations organized in a fast-paced environment. The role supports vital records and system-related processes through customer assistance, documentation, training coordination, and administrative support.

Responsibilities

• Respond to user inquiries involving system access, onboarding and offboarding activities, training needs, and general platform support.
• Investigate and resolve routine workflow or access issues, and route more complex technical concerns to the appropriate team for further review.
• Coordinate training activities by arranging sessions, preparing materials, and assisting users after instruction is completed.
• Create, update, and organize reference materials such as user guides, process instructions, and training documents.
• Participate in testing system updates or enhancements and record outcomes, issues, and recommendations clearly.
• Review existing workflows to identify documentation gaps and support improvements that strengthen efficiency and consistency.
• Help maintain data quality and support compliance-related reporting by following established procedures and accuracy standards.
• Provide day-to-day administrative assistance and contribute to special projects that improve service delivery and operational performance.

Qualifications

• Bachelor’s degree and at least one year of relevant work experience, or an equivalent combination of education and qualifying work experience.
• Background in help desk, technical support, customer service, or records support functions.
• Ability to troubleshoot system, access, and workflow issues with strong attention to detail.
• Experience preparing documentation, instructional materials, or process guides for end users.
• Strong verbal and written communication skills with the ability to explain procedures clearly to different audiences.
• Ability to manage multiple priorities effectively in a fast-paced, team-oriented environment.
• Familiarity with healthcare or records-related systems such as EHR platforms, including tools like AHLTA, Allscripts, or Cerner, is preferred.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.