Vital Records Clerk

About the role

Public service is a rewarding career choice; not only does it offer a strong sense of purpose, but it also benefits you financially. We may not be the most competitive in salary, but we provide great value to our employees, including highly sought-after retirement plans, paid sabbaticals every five years, and very affordable benefit costs.

Responsibilities

• Verify accuracy and completeness of all death certificates for quality assurance.
• Issue certified copies of death certificates when requested in office or through mail.
• Affix cremation and burial permits for families and funeral homes in a timely manner.
• Assist families with any concerns or questions and assist physician and certifiers with entering most accurate cause of death for decedent.
• Verify accuracy and completeness of all Pinal County home births and accuracy of all information in EBRS when person is requesting a certified copy of birth record.
• Issue certified copies of birth certificates on a daily basis for both mail and in-person requests submitted to office.
• Assist clients with completing applications.
• Correct any information in the database as needed when given Hospital correction letter or Affidavit to Correct or Amend from eligible persons.
• Process any amendments to birth certificates when supplied with a certified and signed court order from Superior County Courts.
• Collect and deposit fees from both birth and death certificates daily.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

Requirements

• High school diploma or GED equivalent.
• One (1) year of customer service experience.
• Arizona residents must have an Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
• Notary Public certification required within 60 days of hire.

Qualifications

• Ability to interpret statutes, rules and policies that apply to the Office of Vital Records.
• Ability to stay abreast of constant changes in society laws and policies as they apply to Vital Registration.
• Ability to use courtesy and respect in providing client services.

Benefits

• Paid vacation and sick leave: 15 vacation days accrued annually starting day one, 18 after three years of service, 20 after five years of service, 10 paid holidays + one paid floating holiday to use as you wish, 13 sick leave days accrued annually starting day one.
• Paid Sabbaticals Every Five Years: Two week sabbatical after five years of continuous service, three week sabbatical after ten years of continuous service, four week sabbatical after fifteen years of continuous service, four week sabbaticals every five years after fifteen years of continuous service.
• Retirement Plans with Generous Employer Contributions: Guaranteed lifetime benefit.
• Top tier affordable medical, dental, and vision plans.
• Comprehensive wellness program.
• Onsite mammogram and prostate screening events, skin cancer screening events, biometrics and health screening events, financial health and retirement planning events, fitness resources and onsite sessions like yoga and tai chi, quarterly wellness challenges, vaccination clinics, vision exams and optometry events, tuition reimbursement program, alternative work schedules, telehealth, qualified employer for the Public Service Loan Forgiveness Program through the Dept of Education, employee assistance program with ongoing training & development options, civil service leave van pool options, short-term disability – employer paid, basic life insurance – employer paid, flexible spending accounts for dependent care and medical expenses, suite of voluntary benefits including additional life, accident, critical illness & cancer insurance.