Vital Records Associate

About the role

The Iowa Department of Health and Human Services (HHS), Division of Public Health, Bureau of Health Statistics is seeking a Vital Records Associate to join their Issuance team. The ideal candidate should have a proven track record of meeting strict deadlines, exercising sound judgment, and demonstrating strong decision-making ability. Excellent customer service skills are essential.

Responsibilities

• Answer customer service calls to verify identification and accept certified copy orders
• Input accurate data entry into multiple vital records systems
• Review and enter/reject certified copy orders received by mail
• Review all completed applications; close orders in IVES or UPS orders in Vital Chek; prepare all applications for mailing, including printing receipts for orders and mailing cover letter sheets
• Verify records processed and close orders in IVES or VitalChek, and mail correct documents to customers
• Process summary of fee audit reportings
• Review certified copy orders in IVES received from county recorders offices. Print applications and log orders accordingly
• Verify entitlement for all vital record orders accepted for processing
• Operate a PC efficiently to use IVES and VitalChek application systems

Qualifications

Desired Qualifications:

• Experience working with diverse populations in a team environment
• Ability to respond to a high volume of inquiries while prioritizing clerical work
• Self-motivated, quick learner with proficiency in vital records and entitlement requirements
• Demonstrated integrity, confidentiality, and strong work ethic

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage
• Paid Time Off
• Retirement Plans
• Flexible Spending Accounts
• Employee Assistance Program
• Employee Discount Programs

Background Checks

Applicants will be required to complete a background check to be considered for this position. The State of Iowa is an EEO/AA Employer. HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Selectives

To be considered, a **Typing Test must be attached in the attachments section of the online application. These guidelines must be met and need to be on the typing document you submit: Gross number of words typed in a 5-minute timed test, Number of errors, Net words per minute (one point deduction for each error), Your name and date must be on the document submitted to this office. And it must be signed off by a witness or from the typing website's electronic signature.