Visual Specialist

The Visual Specialist position leads the visual efforts in the store (maintenance, merchandising, and merchandise processing) to convey our organized brand clearly to customers. This role understands sales goals and partners with the store team to achieve them, recognizing the direct impact visual presentation has on sales success.

About Us

Established in 1978, The Container Store is the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help customers save time, space, and improve their quality of life. Our culture is built around Foundation Principles that guide our relationships with employees, vendors, customers, and communities.

Responsibilities

• Leads and executes consistent daily product maintenance routines in the store.
• Directs, leads, and executes the setup of campaigns supporting marketing initiatives and product presentation according to Merchandising Department direction.
• Executes all new product introductions from a visual presentation perspective, ensuring timely placement per direction.
• Leads the P.A.C.E program for processing merchandise (late evenings and early mornings), including overseeing product receipt, processing, and merchandising.
• Partners with the Operations Manager and Inventory Specialists to maintain and educate staff on stockroom organization.
• Trains all staff on guidelines for daily routine maintenance, merchandising, and merchandise processing.
• Ensures visual presentation reflects the brand, including straightening, down stocking, signage accuracy, prop samples, and cleaning.
• Stays informed and involved in all areas of visual presentation through daily communication with store specialists.
• Actively improves product knowledge and shares information with customers and the store team.
• Provides regular feedback to the General Manager and Store Managers on training, follow-up, and coaching opportunities.
• Demonstrates a strong understanding of and actively supports inventory accuracy.
• Checks email at least twice per shift and ensures staff commits to timely communication.
• Drives initiatives, motivates, and inspires enthusiastic behavior to meet or exceed company goals.
• Engages with customers to solve their organizational challenges.
• Is accountable for achieving sales goals in partnership with the store team.

Requirements

• College degree preferred.
• 2-5 years of merchandising experience preferred.
• Strong computer skills.
• Understands retail is an ever-changing industry and requires flexibility in scheduling.
• Must be at least 18 years of age.

Benefits

• Competitive pay to recognize your value.
• Comprehensive health, dental, and vision plans.
• 401(k) retirement savings plan with optional investment guidance through Fidelity.
• Unique "1equals3" website for benefits information and company updates.
• Competitive sick pay and PTO plan.

Full-time Benefits

• Basic life insurance, disability insurance options, accident insurance, critical illness insurance, and hospital indemnity insurance.
• Flexible spending accounts (FSAs).
• Parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Paid holidays, gym membership discounts, and qualified transportation benefits program.
• Employee discount on products, custom spaces, services, gift cards, and pet insurance.
• Service awards, retirement gifts, and recognition for core principle exemplification.
• Employee Resource and Affinity Groups for diversity, community engagement, and cultural celebration.

Physical Requirements

Store-specific physical requirements apply.