Visual Communications Assistant

Responsibilities

• Answer the phone and direct callers to the appropriate individual.
• Copy and file documents, work orders, estimates, invoices, etc., as needed.
• Aid the sales team by contacting customers when orders are ready for pickup, labeling and mailing marketing materials and follow-up letters when requested, delivering orders when needed, making competitive “shopping” calls, etc.
• Maintain store appearance by vacuuming, emptying trash cans, cleaning counters and windows, straightening showroom, updating in-store merchandising, and keeping area neat.
• Aid the Visual Communications Expert by contacting vendors for pricing, shipping updates, minor project management, estimating follow-up, and customer service needs.
• Assist with accounting tasks such as printing and calling the aging report customers, printing and mailing statements, making bank runs, and if requested, posting checks.
• Order and manage office supplies; ensure departmental needs are met, that postage meter has postage, copier and FAX machine have paper, etc.
• Input data, fax, mail, copy, and file. Manage incoming emails and redirect to appropriate staff member.
• Participate in and practice the FASTSIGNS sales mentality of “Everybody Sells.” Constantly look for sales opportunities for the center.
• Serve as a production backup when needed.
• Assist at the front counter as needed. Understand the sales process enough to consult with customers to determine project needs and solutions.