Visitor Services Rep

Job Summary

Greets, directs, and provides information and assistance to patients, guests and team members. Facilitates patient visitation and serves as liaison between patients, families and team members.

Essential Functions

• Provides appropriate assistance to patients.
  • Greets patients upon arrival, ensures orders and other documentation are accurate and checks patients in using appropriate departmental procedures.
  • Performs screening duties for patients, guests and team members entering facilities using infrared thermometers and scripted screening questions during periods of influenza or other pandemic periods.
• Facilitates patient visitation.
  • Provides general assistance to family members and guests by assisting them while waiting and providing comfort measures when needed.
• Serves as a liaison between patients, family members and team members.
  • Provides appropriate assistance to team members.
• Aids in patient check-in and patient tracking procedures.
  • Helps with departmental clerical tasks and errands as appropriate.
• Maintains clean and quiet surroundings.
  • Performs other duties as assigned.

Supervisory/Management Responsibility

This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• Education - High School Diploma or equivalent or post-high school diploma/highest degree earned
• Experience - One (1) year of experience in a customer service position

Required Certifications, Registrations, Licenses

In Lieu Of NA

Knowledge, Skills And Abilities

• Basic computer skills
• Data entry skills
• Familiarity with Microsoft Office Products - preferred

Work Shift

Variable (United States of America)

Location

Greer Medical Campus Facility Greer Memorial Hospital Department Visitor Services

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