Visitor Services Lead
The Nasher Museum of Art at Duke University is celebrating its 20th anniversary with bold, forward-thinking exhibitions and groundbreaking collections. As the Visitor Services Coordinator, you will play a crucial role in shaping the visitor experience.
About the role
Be You. At Duke, we celebrate individuality and the unique perspectives that each member of our community brings. The Visitor Services Coordinator will be part of a team dedicated to championing contemporary art and elevating historically underrepresented voices.
Responsibilities
Lead Daily Operations: Open and close the museum, manage signage and promotional materials, monitor phone lines, and maintain visitor count records.
Supervise Visitor Services Representatives: Coordinate schedules, assign tasks, lead onboarding and training, and support performance development.
Deliver Exceptional Customer Service: Share exhibition and event details, assist guests with special needs, enforce policies, and collaborate across departments to enhance engagement.
Support Educational and Exhibition Programs: Attend trainings, research artists, and stay current on exhibitions to enrich visitor interactions.
Promote Accessibility: Ensure ADA compliance, operate mobility support services, and provide accessible exhibition materials.
Maintain Safety and Cleanliness: Monitor public spaces, coordinate with housekeeping, and ensure gallery materials are presentable.
And More: Take on additional responsibilities that support the museum’s mission and daily operations.
Requirements
2+ years of customer service
Supervisory experience is a must
Museum experience
Knowledge of basic customer service and communications principles normally acquired through two years of postsecondary education
Strong communication and interpersonal skills
Flexibility to work weekends and special events
A passion for engaging diverse audiences
Experience with Microsoft Office; Adobe InDesign a plus
Valid driver’s license
Art History or Visual Arts background preferred
Bilingual skills welcomed
Qualifications
Reliable, responsible, proactive, and communicative
Desire to interact with the public and assist visitors from diverse backgrounds
Ability to remain courteous, professional, patient, and respectful at all times
Ability to lead by example and work collaboratively with museum staff
Willingness to participate in ongoing training and departmental meetings
Commitment to ADA standards and inclusive practices
Comfortable using survey tools like Qualtrics and managing feedback systems
Ability to manage inventory and maintain organized workspaces
Ability to operate a golf cart and assist guests with mobility challenges
Benefits
Duke University provides an annual base salary range for this position as USD $20.60 to USD $28.65. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members.
Learn more at: https://hr.duke.edu/benefits/
Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.