Visitor Services Associate (General Interest)

Purpose of the Role

As a part of the Visitor Services team, this role serves as the primary point of contact for guests and external stakeholders visiting the Obama Presidential Center. The Associate will deliver an inclusive, welcoming, and memorable experience across various points of contact, including information desks, greeting, coat check, access control, and ticketing services. During each shift, the Associate will wear a uniform provided by the Center. In this role, you'll report to the Manager, Visitor Services, while also receiving day-to-day support from all Visitor Services Supervisors and other Visitor Experience Leads.

Core Job Responsibilities

• Provide exceptional customer service to foster an inclusive and welcoming environment for visitors.
• Connect visitors with accessibility needs with appropriate resources.
• Work closely with onsite security to maintain a safe guest experience, assisting in crowd management and with emergency procedures as needed.
• Collaborate closely with Visitor Engagement and Education, Volunteers, Custodial, Events, Group Tours and other public-facing teams to ensure consistent standards of service and helpfulness across the entire visitor experience.
• Navigate a fast-paced environment, with the ability to rotate between various positions such as ticketing and information desks, coat check, group logistics, as well as ushering and special events duties.
• Build and maintain a working knowledge of Obama Presidential Center Campus, programming, and exhibitions as well as local attractions, restaurants and areas of interest.
• Perform other duties under the Visitor Services area as assigned.

Key Deliverables / Outcomes

• Respond to guest questions and provide assistance, emphasizing an inclusive and welcoming environment in accordance with Obama Presidential Center policies and procedures.
• Provide guidance to visitors across campus grounds and buildings, answering general questions as needed while providing exceptional customer service.
• Maintain a working knowledge of proprietary software, performing sales, financial transactions and accurate cash handling, including nightly balancing of cash drawers, on site per Obama Presidential Center processes.
• Accurately scan admissions tickets to ensure correct capacity count and data integrity.
• Participate in regularly scheduled training for evolving exhibit displays and Museum programming as well as other meetings as required.
• Demonstrates proficiency in core professional duties and uses discretion and independent judgment to resolve complex problems.

Required Qualifications

• Previous customer service, hospitality and/or interpersonal or communication skills preferred.
• Flexibility of hours including but not limited to early morning, late night, weekends, and holidays across campus in both indoor and outdoor environments.
• Ability to work on-site at the Obama Presidential Center in Jackson Park.
• Ability to stand, remain seated, or be positioned outside; reasonable accommodations will be made.
• Cash handling experience, a plus.
• Fluency in one or more foreign languages, a plus.

Pay

The pay rate for this role is $21.50/hour.