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Jobs · Administrative · Connecticut

Visitor Services Associate

Fairfield Museum and History Center · Fairfield, CT · 1 mo ago
On-siteAdministrative$17/hrPart-time

About the Museum

The Fairfield Museum & History Center is a vibrant center of community life that welcomes more than 34,000 annual visitors, a prominent center for the study of arts and humanities, and an award-winning educational center that serves more than 5,200 students. Our mission is to inspire civic engagement by celebrating the diverse history of our region and its people. As a dynamic public forum, we believe in the power of art and humanities to inspire the imagination, stimulate ideas, and build a better society. To learn more, visit www.fairfieldhistory.org.

Responsibilities

  • As the first point of contact, handle reception desk duties, including answering phones, greeting visitors, and providing informed, professional and courteous customer service.
  • Handle payments for admissions, memberships, Museum Shop sales, and program/event registrations using Square automated point of sale system.
  • Ensure the Museum presents a professional and welcoming appearance by keeping the reception area, Museum Shop, public areas, and staff kitchen tidy and well-organized.
  • Collect and maintain email subscriber information.
  • Assist with room setup and breakdown for facility rentals and Museum events; assist with Museum event check-ins as needed.
  • Oversee and manage weekday evening and weekend events, serving as the on-site point person for clients’ questions or needs during the event, managing event setup and cleanup, and handling basic IT/AV needs and troubleshooting.
  • Open and close the Museum on weekend shifts, including securing the building and setting alarms.
  • Provide general administrative support as needed.
  • Other duties as assigned.

Requirements

  • Bring energy, enthusiasm, and good humor to work.
  • Demonstrate a professional, gracious, outgoing and helpful demeanor.
  • Previous customer service experience a plus.
  • Excellent verbal and written communication skills.
  • Ability to remain calm and sensible under pressure in a busy, demanding work environment.
  • Strong attention to detail and attentiveness; ability to stay alert and engaged at all times.
  • High level of initiative, as well as personal and professional integrity.
  • Excellent organizational skills; ability to prioritize, meet deadlines, and manage multiple tasks simultaneously.
  • Proficiency in Microsoft Office and Google Suite.
  • Square POS experience preferred (training will be provided).
  • High school diploma required.
  • College degree preferred; current college students encouraged to apply.
  • Ability to lift, bend, stoop, walk, speak, and stand; operate basic office equipment.
  • Must be eligible to work in the U.S.

Pay

$17 per hour

Schedule

We are hiring one or more visitor services associate(s) to cover the following shifts: Primary shifts: Saturdays and/or Sundays 9:30AM – 4:30PM Additional shifts: Occasional weekday and weekend evenings We may hire one candidate who can cover all required shifts, or multiple candidates whose combined availability meets our scheduling needs.

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