Visitor Services and Shop Sales Associate

About the role

As part of the Visitor Services team, the associate will create a positive and memorable experience for museum guests while assisting with admissions, ticket selling and retail sales.

Responsibilities

• Process admission to the Museum and sell tickets to special events and offsite tours to the historic properties.
• Provide general information on check-in for daily tours, events and promotions.
• Promote and sell museum memberships.
• Answer incoming calls regarding ticket or merchandise sales; process phone orders accurately and efficiently.
• Assist with the preparation, packing and shipping of online orders.
• Engage visitors in the Museum Shop and assist them with merchandise purchases, using refined suggestive selling and upselling skills.
• Assist in the daily maintenance of the sales floor, including restocking, ticketing, inventory preparation, etc.
• Educate visitors about the merchandise sold in the shop and how it represents the Brandywine mission.
• Promote guest loyalty and repeat visits to the Museum.
• Assist with other duties for admissions or Museum Shop as needed.

Qualifications

• Embodies customer service best practices.
• Must have previous retail experience, with excellent cash handling and transaction management skills.
• Superior communication, salesmanship and interpersonal skills.
• Strong computer and data entry skills; comfortable with POS (Point of Sale) systems and CRM databases.
• Interest in a non-profit work environment and fulfilling the mission of the organization.
• Reliable transportation to and from the workplace.
• Ability to understand and follow directions.
• Ability to stand or sit for at least 4 hours at a time.
• High school education is required; some coursework or a college degree is preferred.
• Lift items weighing up to 30 pounds.

Schedule

• Part-time, includes daytime as well as occasional evening hours.
• Regular weekend and holiday availability is required.
• Flexibility is a must.

Pay

Starting salary: $14.00/hour