Visitor Information Centre Officer (Mount Beauty)

Band 3 permanent part-time (0.4 FTE) role within Alpine Shire Council’s Customer Experience department.

How You'll Make a Difference

• Be the friendly first point of contact for visitors, shaping memorable experiences and promoting the Alpine Shire as a must-visit destination.
• Contribute to a vibrant, tidy and well-presented Visitor Information Centre that reflects our community pride.
• Play a key role in day-to-day operations: respond to enquiries, process sales, and maintain displays and visitor data.
• Be part of a team that provides exceptional visitor services at the Visitor Information Centre in Myrtleford or Mount Beauty.
• Support our wonderful volunteer Alpine Ambassadors at the Visitor Information Centres.

Our Ideal Candidate

• Is passionate about the Alpine region and enjoys sharing recommendations and extensive knowledge with others.
• Has a genuine customer-first mindset, with a courteous and professional approach to engaging with diverse visitors.
• Enjoys working as part of a team and supporting volunteers, while also being confident working independently when required.
• Is adaptable and has flexibility to work across a 7-day roster.
• Experience as a volunteer (Alpine Ambassador) or experience with Visitor Information services is highly regarded.
• Holds a valid Driver Licence.
• Has cash handling experience and is confident with EFTPOS transactions.

Pay

Band 3A hourly rate: $33.75 per hour plus leave loading and superannuation.

Schedule

Permanent part-time (0.4 FTE) with a 7-day roster.

About Alpine Shire

Alpine Shire Council is a values-based organisation that delivers meaningful outcomes for its community. We are led by Councillors and an Executive Leadership Group that genuinely cares, and, at our core, passionate colleagues who enjoy what they do. We offer flexibility and invest in developing our people.

We are located in the stunning high-country region of North East Victoria surrounded by spectacular mountains with plenty of natural waterways for you to enjoy and rave about to those who come to our Visitor Information Centres. Renowned as one of Victoria’s premier holiday destinations, this spectacular region is an adventure and nature lover’s paradise, just a stone’s throw from the Victorian ski fields. It is a lifestyle like no other—appreciate a flexible work-life balance with an adventure, nature and foodie lover’s paradise on your doorstep. Enjoy the rural lifestyle and be welcomed by a friendly community who love where they live.