Visitor Experience Shift Supervisor

Responsibilities

• Guide your team through the day and lead by example, creating a welcoming and energetic environment for both guests and staff.
• Set the standard for warm, enthusiastic guest interactions with a genuine first greeting to a memorable farewell.
• Champion Lowells membership program, sharing its benefits naturally with visitors and helping staff to recruit members onsite.
• Keep guests informed and interested in our daily programs, shows, and experiences happening across campus.
• Model and encourage exceptional customer service, handling any guest concerns with grace and professionalism.
• Serve as the on-site point person for admissions and gift shop operations throughout the shift.
• Manage the flow of the shift, coordinating workstation rotations, breaks, and team energy to keep things running at their best.
• Cookordinate schedule updates and daily changes in partnership with the Presentation and Telescopes team.
• Ensure opening and closing tasks are completed thoroughly, including cleaning, restocking, labeling, and software reporting.
• Provide a daily written recap to the Public Programs Management Team, noting key highlights and any items needing follow-up.
• Provide additional tasks within specialized area of expertise based on your strengths and team needs, such as gift shop merchandising or customer service correspondence.
• Demonstrate proficiency in Lowells sales software and serve as a resource for troubleshooting admissions, gift shop, membership, and register transactions.

Qualifications

• You dont need to check every box to be a great fit, were looking for the right person, not a perfect resume.
• Availability to work varied hours, including evenings, weekends, and holidays.
• Genuine enthusiasm for connecting with people from all walks of life.
• Strong communication and interpersonal skills.
• Prior experience in retail or customer service leadership preferred.
• High school diploma required and a Bachelors degree in Business or Merchandising is preferred.