Visitor Experience Event Associate (Fall/Winter Events)

Exemption Status: Non-exempt
Seasonal Resource, Fall/Winter Events
Fall: October 5 through 25, 2026 (shift start time 5:30 p.m.); and Winter: November 4, 2026, through January 3, 2027 (approximate shift start time 3:30 p.m.)

Benefits

• Wellness initiative benefit
• Employee Assistance Program (EAP)
• Retirement plan
• Garden membership – free to employees at Household Plus level
• Discounts to Garden Shop, Cafe, Garden-sponsored educational classes
• Employee events such as Orchid show, Night of 1,000 Jack-o’-Lanterns, Lightscape employee & friends preview night

Position Overview

The Visitor Experience event associate supports outdoor events during the fall and winter season. Key responsibilities include welcoming visitors, operating ticket scanning equipment, monitoring event paths, and providing accurate event information. This role requires delivering exceptional customer service along outdoor event routes and proactively addressing visitor inquiries with professionalism. The Visitor Experience event associate enhances the overall visitor experience through courteous and efficient service.

Responsibilities

• Serve as a Visitor Experience associate at designated points along the outdoor event route, including entrances and exits, supporting admission processes, ticket scanning, path monitoring, and safety.
• Efficiently handle tasks such as ticket redemption, crowd management, and general inquiries including path wayfinding.
• Ability to work independently for long periods of time.
• Assist in day-to-day operational procedures, including daily setup and removal of event equipment including but not limited to stanchions, signs, and sandbags and other duties as assigned.
• Monitor path conditions to ensure safe visitor passage.
• Maintain the cleanliness and appearance of each area.

Qualifications

• Minimum of one year’s experience in sales and customer service.
• Ability to interact positively with all customers including members, donors, potential donors, and coworkers in a professional and friendly manner. A customer is any person you come in contact with, whether in person, via the telephone, or email.
• Proficiency in communicating with the Visitor Experience managers, supervisors, and coworkers using Garden-provided radios.
• Availability to work at least ten evening shifts on both weekdays and weekends from October 7 through 25, 2026, for Night of 1,000 Jack-o’-Lanterns.
• Preference for availability to work at least ten evening shifts on both weekdays and weekends during Lightscape, from November 11, 2026, through January 3, 2027. (Note: There will be Lightscape incentive pay for working this event based on number of shifts.)
• Ability to use the Makeshift scheduling app to access work schedules and check work-related email during scheduled work hours for important announcements and updates.
• Proficiency in Microsoft Office.
• Database software experience – Galaxy preferred.
• The ability to handle cash and credit card transactions/receipts with integrity.

Physical Demands

• The position involves outdoor work in variable weather, including locations such as the Welcome Plaza, in the admission ticket booth, and standing in other outdoor Garden areas.
• Frequent sitting, standing, walking, bending, listening, speaking, and keyboarding.
• Use of office equipment including computers, telephones, copiers, and scanners.
• Occasional lifting, pushing, or pulling of items up to 30 pounds may be required.