Visitor Control Assistant

About the role

The Visitor Control Assistant supports facility security operations by assisting with the escort of visitors, contractors, and authorized personnel within controlled or restricted areas. This role performs routine escort and access-support tasks under established procedures and close supervision.

Responsibilities

• Escort visitors, contractors, and other authorized individuals within designated secured or restricted areas following established procedures.
• Maintain visual supervision of escorted individuals at all times and ensure compliance with site rules.
• Aid in transporting visitors between entrances, staging areas, and approved work locations, as assigned.
• Verify visitor badges and ensure proper identification is visibly displayed while in controlled areas.
• Observe and report any unusual activity, safety concerns, or potential security issues to supervisors or security personnel.
• Follow posted safety and security rules while escorting individuals in operational or outdoor environments.
• Log escort activities or complete basic documentation as directed.
• Provide courteous, professional interaction with visitors and staff.
• Support front desk operations, including visitor assistance and administrative tasks.
• Support classified site(s) in accordance with security procedures.
• Aid in basic delivery activities, including receipt and distribution of materials.
• Perform general support duties to ensure smooth day-to-day operations.

Requirements

• Active U.S. security clearance or the ability to obtain and maintain one.
• Ability to obtain and maintain site-specific access approvals and badging.
• Valid driver’s license: driving is required for the role.
• Basic communication skills and ability to follow verbal and written instructions.
• Ability to remain attentive and alert during assigned shifts.
• Ability to work indoors, outdoors, or in variable environmental conditions.
• Dependable, punctual, and willing to work assigned schedules, including shifts or weekends if needed.

Qualifications

• Prior experience in customer service, facilities support, warehouse, manufacturing, or entry-level security roles.
• Familiarity with safety rules or working in controlled environments (manufacturing, industrial, or defense sites).
• Knowledge of workplace safety and security expectations.
• Professional demeanor and respectful customer service skills.
• Situational awareness and willingness to report concerns promptly.
• Basic written skills for simple logs or activity reports.
• Ability to work effectively as part of a team under supervision.

Skills

• Basic understanding of workplace safety and security expectations.
• Ability to follow procedures consistently and ask questions when unsure.
• Professional demeanor and respectful customer service skills.
• Situational awareness and willingness to report concerns promptly.
• Basic written skills for simple logs or activity reports.
• Ability to work effectively as part of a team under supervision.

Benefits

• Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, Flexible Spending Accounts.
• Seven (7) paid holidays and four (4) paid floating holidays, depending on your hire date.
• Paid Time Off (PTO), accrued biweekly.
• 401k with employer match.
• Twelve (12) hours of Paid Volunteer Time Off (PVTO) each year.
• Tuition reimbursement and other employee programs.
• Flexible schedules offered at some of our labs.
• Monthly Lab Bonus plans (Based on position).

Pay

Compensation is determined through a comprehensive approach that considers candidate qualifications, role responsibilities, market benchmarks, and organizational needs. Pay may vary by location with potential eligibility for bonuses or commission depending on the role.

Schedule

This is an on-site in a lab position.