Visitor Ambassador, Per Diem

Exemption Status: Non-Exempt

Hiring Range: $15.81 - $28.45. The final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule

• Monday through Friday, Weekends (Saturday and Sunday)
• Mixed Shifts (8-hour shifts)

About the Role

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where you can build the career you deserve. We are more than 20,000 employees working together as one health system in a relentless pursuit of healing for our patients, community, and each other.

This role acts as the customer service informational resource for patients, families, and visitors as they enter the hospital. You will work collaboratively with other departments to ensure patient and customer satisfaction.

Responsibilities

• Greet patients and visitors promptly and courteously, providing accurate information about services to foster a positive image of UMass Memorial Medical Center.
• Provide patients, visitors, and callers with basic patient status information, visiting times, and procedures.
• Produce and provide standardized directions to UMMMC facilities.
• Ensure procedures for patient security and confidentiality are followed.
• Assist with the visitor management program, including screening, documenting data into the computer, tracking visitor location, and performing temperature checks.
• Utilize computers to access daily patient schedules and provide appointment information as needed.
• Reference patient location, admissions, discharges, phone numbers, and visitor instructions.
• Manage a high volume of telephone calls concerning patients, visitors, vendors, and staff.
• Arrange basic transportation, such as taxis, for patients and visitors.
• Monitor visitor activities in the lobby area and notify Security of potential problems.
• Arrange escorts for patients and visitors to assigned areas.
• Distribute PPE to employees, patients, and visitors.

Requirements

• High School graduate or equivalent.
• Strong customer service (1+ years) and communication skills.
• Phone and computer skills.
• Ability to multitask and prioritize.
• Familiarity with basic medical terminology.

Benefits

This position may have a signing bonus available. Eligibility will be confirmed during the interview process.

We’re striving to make respect a part of everything we do at UMass Memorial Health. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind.