Visitation Monitor Bilingual (Spanish) 1/3/5 Tues, Thurs, Sat, Sun

Our Mission

The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.

Position Summary

In this position as Visitation Monitor, you will provide professional supervision of parent‑child visitation and exchanges, creating safe, neutral environments where families can maintain important relationships while protecting child safety and well‑being. You'll observe and document interactions between parents and children with objectivity and attention to detail, ensuring adherence to court orders and center guidelines while maintaining a calm, supportive presence during emotionally charged situations. Conduct child orientations to prepare young people for visits, complete thorough observation notes that may be used in legal proceedings, provide general case management support, and ensure all parties follow established safety protocols. Working with families impacted by domestic violence, custody disputes, and child welfare involvement, you'll balance compassion with professional boundaries, de‑escalate conflicts when they arise, and create structured visits that prioritize children's emotional and physical safety.

Key Responsibilities

• Visitation Supervision & Safety
  • Provide professional supervision and observe interactions between parents and children during scheduled visits.
  • Maintain a safe, neutral environment for all clients during visitation and exchanges.
  • Ensure adherence to center guidelines, court orders, and safety protocols.
  • Conduct child orientations to prepare children for visitation experiences.
  • De‑escalate conflicts and intervene when necessary to maintain safety and appropriate boundaries.
• Documentation & Reporting
  • Provide necessary objective documentation of parent‑child interactions and visit details.
  • Complete thorough observation notes that accurately capture visit dynamics for legal and case management purposes.
  • Write contact notes and maintain accurate client records.
  • Prepare reports and documentation that may be used in court proceedings or case reviews.
• Case Management & Administrative Support
  • Provide general case management tasks to support client families.
  • Complete administrative tasks including timesheets, checking phone messages, and returning calls.
  • Distribute and assist clients with required paperwork.
  • Maintain organized client files and documentation systems.
• Professional Development & Collaboration
  • Attend monthly staffing meetings and trainings.
  • Review electronic correspondence and stay current on program updates.
  • Collaborate with case managers, legal partners, and child welfare professionals.
• Other Duties
  • Performs other job‑related duties as assigned.