Bilingual Visitation Aide (Spanish)

Reports to: Regional Coordinator

About the Role

Responsible for transportation and visitation support of Supervised Visitation Services. This role operates with a racial equity lens, demonstrating cultural humility and a commitment to antiracist practices. You will contribute to positive cultural transformation in individuals, organizations, and social systems while supporting families involved in the child welfare system.

Core Values

• Demonstrates awareness of biases, internalized racial superiority, and oppression.
• Leads with a racial equity lens and actively uses racial equity tools.
• Contributes to cultural humility transformation in individuals, organizations, and social systems.
• Demonstrates cultural humility and sensitivity toward clients’ and coworkers’ cultural and socioeconomic characteristics.
• Committed to the value of a nurturing family as the ideal environment for a child and believes in the capacity for growth and change.
• Works from a strength-based perspective and prioritizes consumer needs.
• Adheres to all agency policies and procedures, including Quality Improvement (QI) subcommittees.

Professionalism

• Values and actively participates in teamwork as a proactive member.
• Respects diverse professional opinions and tolerates a range of feelings.
• Able to give and receive constructive criticism.
• Willing to take on additional responsibilities, including covering vacancies.

Supervision

• Attends supervision consistently and comes prepared.
• Able to receive feedback and apply it toward growth.
• Demonstrates self-awareness regarding strengths and areas for improvement.

Responsibilities

Transportation

• Maintains a professional and safe environment in vehicles, ensuring passenger safety through seat belts, car seats, and child safety locks.
• Creates a safe, non-traumatizing environment for parent-child contact that promotes healthy attachment.
• Initiates and maintains culturally sensitive communication with families, considering language preferences, faith, and culture.
• Communicates effectively with DCP&P, other providers, and supports.
• Empowers families to communicate their goals and needs using culturally competent techniques.
• Recognizes non-verbal communication and maintains professional demeanor (e.g., eye contact, posture).
• Advocates for families and supports self-advocacy.
• Operates from a trauma-informed perspective.
• Maintains Transportation Signature Log and reports issues during pick-up/drop-off to supervisors.
• Handles vehicle maintenance, including documentation, service appointments, cleaning, and timely reporting of issues.
• Keeps accurate mileage logs and receipts.
• Documents all transportation activities in the Electronic Health Record (EHR).

Additional Responsibilities

• Greets program participants and covers front desk duties as needed.
• Assists with maintaining a clean, safe visitation site and reports issues to management.
• Collaborates with the Regional Coordinator on site needs.
• Provides supervised visitation services and childcare as needed.
• Prepares and confirms daily transportation schedules for pick-up/drop-off of clients.
• Communicates schedule changes to program staff.
• Assists with administrative tasks, such as transporting program supplies and inter-office mail.
• Recognizes and reports signs of potential emergencies or safety risks involving clients/families.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum one year of experience working with children and families, particularly those involved in the child welfare system or affected by trauma OR 30 semester hour credits from an accredited college, including 12 credits in behavioral sciences.
• Associate’s degree preferred.
• Valid New Jersey driver’s license, safe driving record, and access to a vehicle.

Qualifications

Knowledge

• Child welfare system, community resources, social services, and mental health systems.
• Trauma and its effects on children and families.
• Professional ethics and confidentiality.
• Computer applications such as Outlook, Word, and Excel.
• Local and highway roads in the county.

Skills and Abilities

• Bilingual: English and Spanish or English and Haitian Creole.
• Effective oral and written communication skills.
• Ability to document daily notes in an electronic health record.
• Safe operation of a motor vehicle, adhering to traffic laws and passenger safety measures.
• Comfort working with families from diverse backgrounds.

Professional Characteristics

• Open, warm, empathic, and attentive listener.
• Self-aware, ethical, creative, and organized.
• Flexible, patient, and responsible.
• Able to work independently and as part of a team.
• Mature, self-motivated, and dedicated.
• Enthusiastic about taking on additional tasks and responsibilities.
• Interested in seeking additional training and skills.
• Experience or willingness to work with culturally diverse populations.

Pay

$45,000 - $47,500 annually.

Benefits

• Medical, dental, and life insurance.
• Long-term disability and retirement plans (403b with 3% employer matching; no waiting period for enrollment).
• Employer-paid life insurance, long-term disability (LTD), and Accidental Death & Dismemberment (AD&D) insurance.
• Vacation, personal, and sick days, plus 12 paid holidays and summer wellness Fridays.
• Professional development assistance and referral program.
• Access to internal/external trainings and a partnership with Capella University.

Schedule

• Full-time position, generally 35 hours per week.
• Flexible schedule with 5 days per week, including evening and potential weekend availability.

Work Environment & Physical Demands

• Frequent standing, bending, reaching, squatting, kneeling, and moving/lifting up to or exceeding 50 pounds.