Visit Facilitator

About the role

The Visit Facilitator works primarily in family practice primary care and is responsible for supporting in-person clinic visits. Duties include preparing patients for their appointments, communicating with patients prior to their visit, preparing exam rooms, stocking supplies, ensuring the patient-provider connection, completing visit wrap-ups, and providing after-visit summaries and recommendations for follow-up.

Responsibilities

• Demonstrate a professional and compassionate attitude towards patients, families, visitors, coworkers, and other departmental representatives.
• Prepare patients for their appointments, including communicating with patients prior to their appointment to ensure medical records are collected and ready for the visit.
• Prepare exam rooms and stock supplies.
• Help ensure the patient-provider connection, ensuring patients and providers have a great experience.
• Complete visit wrap-up with patients.
• Provide patients with after-visit summary and recommendations for follow-up.

Requirements

• Must be 18 years of age or older.
• Graduate of a Nursing Aide program, Emergency Medical Technical (EMT) program, and/or Health Unit Coordinator program.
• Certification and current listing on the Minnesota Nursing Assistant Registry preferred.
• BLS Certification or ability to obtain within two months of hire and maintains certification.
• Minimum of 1-year customer service experience required. Previous health care customer service experience preferred.
• Proficient with technology (computer hardware and programs, and smart devices such as phones and tablets).
• Great verbal communication skills.
• Strong team player with the ability to work independently.
• Ability to adhere to strict confidentiality.
• Maintain reliable and consistent attendance.

Qualifications

• Maintained a high school diploma or equivalent.
• Previous health care customer service experience preferred.
• Proficient with technology (computer hardware and programs, and smart devices such as phones and tablets).
• Great verbal communication skills.
• Strong team player with the ability to work independently.
• Ability to adhere to strict confidentiality.
• Maintain reliable and consistent attendance.

Skills

• Excellent communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Confidentiality and attention to detail.

Benefits

Competitive pay
Tuition reimbursement and scholarship/grant opportunities
Health, dental, vision, & life insurance
Generous paid time off package
STDB (short term disability bank)
401K with employer contributions
Experience Pay Given
On the job training
Shift differential
No weekends!

Schedule

Part Time: .7-.8 FTE (56-64 hours per pay period)

Pay

Experience Pay Given
On the job training
Shift differential

Benefits

Grand Itasca Clinic & Hospital offers a generous benefits package including medical, dental, vision, life insurance, short- and long-term disability, PTO, a short-term disability bank, retirement, tuition reimbursement, early access to earned wages, and more. Employees also have access to voluntary insurance options, and resources to support their financial and personal well-being.