Vision Services Site Coordinator

Responsibilities

• Optical Operations (20%):
  • Assist with eyewear selection to ensure prescriptions, comfort, and insurance coverage are met during high demand or staffing needs.
  • Support opticians with dispensing, adjustments, and repairs, providing guidance on patient education and troubleshooting.
  • Oversee and assist with accurate charting and documentation to ensure compliance with policies and clinical standards.
• Clinical Operations (20%):
  • Provide direct patient-care support during high demand, including patient preparation, intake, pre-testing, imaging, and administration of diagnostic drops with patient education.
  • Coordinate and track external referrals to ensure continuity of care.
• Front Desk Operations (20%):
  • Support front-desk operations during high demand, including phone triage, scheduling, patient check-in/check-out, insurance verification, payment classification, and data entry.
• Clinic Oversight (10%):
  • Monitor site operations to ensure compliance with company and department policies, procedures, and protocols.
  • Maintain efficiency and productivity by tracking patient recall lists, pre-visit planning, and insurance verifications.
  • Manage inventory and ensure equipment is in good repair; recommend site improvements.
• Staff Oversight (15%):
  • Supervise eye care support personnel, including performance reviews, recruitment, training, and retention in collaboration with the vision services manager.
  • Resolve professional conflicts among staff and lead monthly staff meetings.
• Quality (10%):
  • Ensure patient satisfaction with optical orders, including lenses, frames, and contact lenses.
  • Assist with site patient surveys and recommend quality assurance and policy improvements.
• Collections (5%):
  • Process daily optical deposits.
  • Collaborate with the vision services manager and operations specialist to ensure accurate and timely finance and billing functions (e.g., patient data collection, sliding fee applications, co-pay collection).
• Perform other duties as directed to ensure the efficiency of the optical department.

Requirements

• High school diploma or equivalent.
• Active BLS certification.
• CPO, CPOA, CPOT, or ABO-NCLE certification preferred.
• Minimum of three (3) years of experience in an eye care clinic; FQHC experience preferred.

Skills

• Basic knowledge and skills appropriate for optometric care.
• Telephone and computer proficiency.
• Bilingual (English/Spanish) preferred.
• Understanding of universal precautions.
• Flexibility in accepting work assignments; ability to multitask and work independently.
• General knowledge of office equipment and eye care terminology.
• Annual completion of proficiencies in optician, optometric assistant, and front desk roles.
• Strong team-building and organizational skills.
• Commitment to customer service and ability to function both individually and as part of a team.
• Initiative in daily responsibilities and a consistent, fair approach with staff.

Physical Requirements

• Ability to consistently stand, sit, and walk throughout the workday.
• Occasional lifting of up to 25 pounds.

Schedule

Full-time; flexible and varied hours, including potential evening shifts. Regular and timely attendance is required. Telecommuting is not an option for this position.