Service Coordinator

DuraServ is looking for a Service Coordinator who dispatches with precision, invoices without error, and keeps every customer call, service order, and parts request moving without a missed beat. This office-based role is the operational nerve center of the branch, ensuring field technicians keep commercial dock and door systems running for warehouses, distribution centers, and industrial facilities across the country.

About the role

Before a technician arrives on site, a Service Coordinator has already taken the call, created the service order, confirmed the parts, dispatched the right person, and set the customer's expectation correctly. After the call closes, the Service Coordinator invoices accurately and files every record clean. This is an active coordination function that connects customers, technicians, parts suppliers, and management into a single, seamless service experience. Every missed detail has a downstream consequence; every detail handled correctly keeps the branch running smoothly.

Responsibilities

• Answer inbound calls and email communications, providing responsive, professional support and direction on customer inquiries, returning calls promptly without letting anything fall through.
• Review incoming sales and service leads, coordinating delegation to the appropriate person efficiently and without delay.
• Serve as a professional point of contact for internal and external customers across every interaction, representing DuraServ with accuracy and follow-through.
• Schedule and dispatch service calls effectively, matching the right technician to the right job with the right information at the right time.
• Accurately prepare service orders by creating entries in the system of record, working closely with management and technicians to ensure every work order is complete, correct, and timely.
• Order parts as needed for service work and maintain accurate records related to all parts orders.
• Invoice service work and planned maintenance accurately and on time, ensuring every charge is correct and every invoice is complete before it goes out.
• Post vendor invoices for Accounts Payable with the same attention to detail applied to outbound billing.
• Process customer credit card payments promptly, ensuring records are secure and filed appropriately.
• Conduct warehouse-related duties as assigned and support additional office functions directed by the Operations Manager or Division Vice President.

Requirements

• High School diploma or equivalent (required).
• Proficiency with Microsoft Office — Word, Excel, and Outlook are daily tools in this role (required).
• Strong organizational and communication skills — manage multiple priorities simultaneously without losing quality (required).
• Ability to work in a fast-paced, high-volume environment where responsiveness and accuracy are equally non-negotiable (required).
• 1–3 years of experience in a service coordination, dispatch, administrative, or operations support role (preferred).
• Experience with work order management, invoicing, or service administration in a field service or similar environment (preferred).
• Background in the commercial dock and door, mechanical services, or industrial services industry (preferred).

Skills

• Organized by instinct — manage multiple service orders, parts requests, dispatches, and communications simultaneously without losing accuracy.
• Responsive and professional — return calls promptly, communicate clearly with customers and technicians, and represent DuraServ effectively.
• Detail-oriented — prevent downstream problems by avoiding invoicing errors, parts miscommunications, and misfiled records.
• Comfortable in a fast-paced environment — adapt to shifting priorities, stacked calls, and urgency without losing effectiveness.
• Administratively fluent — proficient in Microsoft Office, quick to learn new systems, and maintain records that hold up to scrutiny.
• A team anchor — technicians, operations managers, and customers depend on you to be accurate, available, and professional.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Company-provided life insurance, short-term and long-term disability.
• Paid time off and company holidays.

Pay

The anticipated compensation range for this role is $51,460.00 to $64,326.00 hourly, based on factors including geographic market, skills, experience, qualifications, and internal equity.

This is an on-site, office-based role with no travel required. On-site presence at the branch is mandatory.