Vision Center Manager NL2

Position Summary

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing, proper signing, and instock and inventory levels. Budgets, forecasts sales, assesses economic trends, and community needs. Models and enforces proper customer/member service approaches and techniques to resolve issues within company guidelines and standards.

Responsibilities

• Budgets and forecasts sales and assesses economic trends and community needs.
• Ensures compliance with Company and legal policies, procedures, and regulations.
• Oversees the implementation of and participates in community outreach programs.
• Ensures compliance with Company and legal policies, procedures, and regulations.
• Provides supervision and development opportunities for Associates.
• Ensures the provision of quality eyewear by consulting with and educating customers.
• Performs minor frame repair and maintains Optical equipment.
• Respects the individual: Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and creates opportunities for all associates to thrive and perform.
• Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, acts in a selfless manner, and is consistently humble, self-aware, honest, fair, and transparent.
• Serves Our Customers and Members: Delivers results while putting the customer first, makes decisions based on data insights and analysis, balances short and long-term priorities, and considers various stakeholders when making plans.
• Strives for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, and drives continuous improvements.

Qualifications

• Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
• High school diploma or equivalent.
• Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits including short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

Pay and Schedule

• The hourly wage range for this position is $25.00 - $35.00.
• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

Skills

• Effective merchandising and pricing.
• Customer/member service and issue resolution.
• Community outreach and engagement.
• Compliance with policies and regulations.
• Supervision and development of team members.
• Quality eyewear provision and minor frame repair.
• Drug-free workplace adherence.

Benefits

• Competitive pay.
• Performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits including short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.