Vision Center Manager NL 1

About the Role

Drives sales in the Vision Center by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, and instock and inventory levels. Oversees budgeting, forecasting sales, and assessing economic trends and community needs.

Responsibilities

• Model, enforce, and provide direction on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines.
• Oversee and participate in community outreach programs, encouraging associates to serve as good community members.
• Ensure compliance with company and legal policies, procedures, and regulations for the Vision Center by analyzing reports, implementing asset protection and safety controls, and developing action plans to improve performance.
• Provide supervision and development opportunities for associates, including hiring, training, mentoring, assigning duties, and promoting a belonging mindset.
• Ensure the provision of quality eyewear by consulting with and educating customers, selecting products based on customer needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repairs, and maintaining optical equipment.
• Uphold the company’s Open Door Policy by meeting with associates, listening to concerns, researching issues, and suggesting resolutions.
• Coordinate and complete job-related activities by developing relationships with stakeholders, supporting business plans, identifying goals, and promoting continuous learning.
• Support company mission, values, and standards of ethics and integrity by implementing related action plans and providing guidance on business processes.
• Build high-performing teams by embracing differences, creating a culture of belonging, and empowering associates to thrive.
• Work collaboratively, build trusting relationships, and communicate with impact to motivate and influence.
• Attract and retain talent, empower and develop associates, and recognize contributions.
• Maintain high standards of integrity, ethics, and compliance, supporting Walmart’s goal of becoming a regenerative company.
• Act selflessly, demonstrating humility, self-awareness, fairness, and transparency.
• Deliver results while prioritizing the customer, adapting to shopping behaviors, and applying EDLP and EDLC business models.
• Make data-driven decisions, balancing short- and long-term priorities while considering stakeholders.
• Drive continuous improvement, adopt new technologies, and support others through change.

Requirements

• Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
• High school diploma or equivalent.
• Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Preferred Qualifications

• Experience supervising associates.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Additional benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates.

Pay

The hourly wage range for this position is $23.50 - $33.50. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses and Regional Pay Zone (RPZ) adjustments based on location.