Vision Center Manager NL 1

About the role

Drives sales in the Vision Center by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, and instock and inventory levels. Oversees budgeting, forecasting sales, and assessing economic trends and community needs.

Models, enforces, and provides direction and guidance to Associates on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.

Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community.

Ensures compliance with Company and legal policies, procedures, and regulations for the Vision Center by analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, overseeing safety, operational, and quality assurance reviews, and developing action plans to improve performance.

Provides supervision and development opportunities for Associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.

Ensures the provision of quality eyewear by consulting with and educating customers, selecting products based on customer needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repair, and maintaining Optical equipment.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, and demonstrating adaptability.

Responsibilities

• Uphold the Company’s Open Door Policy by meeting with Associates, listening to concerns, researching issues, reviewing policies, and suggesting resolutions.
• Build high-performing teams by embracing differences in people, cultures, ideas, and experiences, and creating a workplace where Associates feel seen, supported, and connected.
• Work collaboratively, build strong and trusting relationships, and communicate with impact, energy, and positivity to motivate and influence.
• Attract and retain talent, empower and develop Associates, and recognize contributions and accomplishments.
• Maintain and promote the highest standards of integrity, ethics, and compliance, and model Walmart’s values to support and foster culture.
• Act in a selfless manner, demonstrating humility, self-awareness, honesty, fairness, and transparency.
• Deliver results while putting the customer first, adapting to how, where, and when customers shop, and applying EDLP and EDLC business models.
• Make decisions based on data, insights, and analysis, balancing short- and long-term priorities.
• Drive continuous improvement, adopt and encourage new technologies and skills, and support others through change.

Requirements

• Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
• High school diploma or equivalent.
• Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Preferred Qualifications

• Experience supervising Associates.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO) including sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply).

Pay

The hourly wage range for this position is $24.50 - $34.50. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses and Regional Pay Zone (RPZ) adjustments based on location.

1307 Highway K, O'Fallon, MO 63366-5978, United States of America